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标题: 凯亚电讯Altima Telecom诚招电话中心技术支持 [打印本页]

作者: Altima Telecom.    时间: 2017-1-12 12:13
标题: 凯亚电讯Altima Telecom诚招电话中心技术支持

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Inbound Technical Support Tier-1 Tier-2

Altima Telecom is one of the leading telecommunications company proving the best Internet, IP phone and IPTV services in Canada. We are currently seeking a technically strong and people oriented, adaptable and skillful team player to fulfill one of our Technical Support positions.

Job Description:

The responsibilities in this position are:

-To assist clients with their requests and issues related to our services by gathering the customer’s information and determining the main issues, analyzing the symptoms and finding the underlying problem.

-To resolve issues on the first call or escalate and manage tickets when required.

-To follow up with technical problems when required.

Part of these tasks will be - Modem/ Router Configuration, remote access to resolve problems, verifying installation and signal over the phone.

Skills/Qualifications:

Why work at Altima Telecom?

Our Benefits:

Our Work Environment:

Job Type: Full-time

Job location:

Required education:

Required experience:

Required language:

If you are interested in this job position, please send your CV to cv@altimatel.com
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