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标题: 凯亚电讯Altima Telecom诚招电话中心技术支持人员 [打印本页]
作者: Altima Telecom.    时间: 2017-5-2 16:11
标题: 凯亚电讯Altima Telecom诚招电话中心技术支持人员

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Job Description

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Inbound TechnicalSupport Tier-1 Tier-2
Altima Telecom is one ofthe leading telecommunications company proving the best Internet, IP phone andIPTV services in Canada. We are currently seeking a technically strong andpeople oriented, adaptable and skillful team player to fulfill one of ourTechnical Support positions.
Job Description:
The responsibilities inthis position are:
-To assist clients withtheir requests and issues related to our services by gathering the customer’sinformation and determining the main issues, analyzing the symptoms and findingthe underlying problem.
-To resolve issues onthe first call or escalate and manage tickets when required.
-To follow up withtechnical problems when required.
Part of these tasks willbe - Modem/ Router Configuration, remote access to resolve problems, verifyinginstallation and signal over the phone.
Skills/Qualifications:
·        Education: Secondary,GED or higher
·        customer serviceexperience in Telecom industry is a must with a minimum of 6 months.
·        Technical supportexperience is an asset.
·        Excellent communicationand listening skills.
·        Detail oriented andOrganized.
·        Dynamic and adaptable.
·        Analytical and problemsolving skills.
·        Ability to multi-task,and work under pressure.
·        Ability to work in acomputerized and constantly changing environment.
·        Good command of English,and French spoken and written, other languages are an asset.
·        Knowledge of modemconfiguration (DSL, CABLE, VOIP, and IPTV) is an asset.
Why work at AltimaTelecom?
Our Benefits:
·        Extended Health &Dental Benefits.
·        Employee discounts oncompany’s services.
·        Career advancementopportunities.
Our Work Environment:
·        Casual dress code.
·        Friendly staff.
·        Fulltime : 40 hours/week
·        Salary : Based on experience ($13-$17) plusBonuses + night Shift Bonus
·        StartDate : Immediately

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If you are interested in this position, please send your CV to cv@altimatel.com

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