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标题: 凯亚电讯（Altima Telecom）诚聘电话中心技术支持人员 [打印本页]

作者: Altima Telecom. 时间: 2018-1-5 16:55
标题: 凯亚电讯（Altima Telecom）诚聘电话中心技术支持人员

Inbound TechnicalSupport Tier-1 Tier-2

Altima Telecom is one ofthe leading telecommunications company proving the best Internet, IP phone andIPTV services in Canada. We are currently seeking a technically strong andpeople oriented, adaptable and skillful team player to fulfill one of ourTechnical Support positions.

Job Description:

The responsibilities inthis position are:

-To assist clients withtheir requests and issues related to our services by gathering the customer’sinformation and determining the main issues, analyzing the symptoms and findingthe underlying problem.

-To resolve issues onthe first call or escalate and manage tickets when required.

-To follow up withtechnical problems when required.

Part of these tasks willbe - Modem/ Router Configuration, remote access to resolve problems, verifyinginstallation and signal over the phone.

Skills/Qualifications:

· Education: Secondary,GED or higher

· Technical supportexperience is an asset.

· Excellent communicationand listening skills.

· Detail oriented andOrganized.

· Dynamic and adaptable.

· Analytical and problemsolving skills.

· Ability to multi-task,and work under pressure.

· Ability to work in acomputerized and constantly changing environment.

· Good command of French spoken and written, other languages are an asset.

· Knowledge of modemconfiguration (DSL, CABLE, VOIP, and IPTV) is an asset.

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Why work at AltimaTelecom?

Our Benefits:

· Extended Health &Dental Benefits.

· Employee discounts oncompany’s services.

· Career advancementopportunities.

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Our Work Environment:

· Casual dress code.

· Friendly staff.

· Fulltime : 40 hours/week

· Salary : Based on experience ($13-$17) +Bonuses + night Shift Bonus

· StartDate : Immediately

Required language: French, other languages are an asset preferably English, Mandarin& Cantonese, Spanish, Hindi & punjabi, and Arabic

Job Location: Saint-Laurent, Montreal

If you are interested in this position, please send your CV to cv@altimatel.com

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