Telecom company is looking for friendly, responsible, enthusiastic, dynamic and detail-oriented individuals to join our local Technical Support team.
( C5 c4 s$ i0 u
Responsibilities:
Support and troubleshoot VoIP, Cable/DSL internet and IPTV systems
Develop a strong understanding of company products and procedures
Strong customer service and analytical skills
Communicate with customers to solve technical issues
Assist other departments to follow up any customer issues
Able to work independently and efficiently to meet deadline
Configure DSL/ Cable Modem, and be familiar with Modems performance
Identify all kinds of VoIP, DSL, Cable & IPTV issues, provide solution to customer
1 X. p- N ]) C2 \- H; C F
Qualifications:
Professional attitude with exceptional customer service skills
Strong analytical and problem-solving abilities
Possess a solid work ethic, organized and a multi-tasker
Knowledge and comfort with computer and associated operating systems
Knowledge of TCP/IP Protocols
Electronic background and ability to distinguish color code wires
Knowledge of circuit switches and twisted pair cables
Fluent in English and French (written & verbal)
6 m5 p- H" R. x( b: t* IIf you believe you have the relevant experience, enthusiasm and great attitude that we're looking for, please submit your cover letter and resume to
aaron.local.2018@gmail.com Job Type: Full-time