圆明园

Post by jd2001
哎，满理解他们的，毕竟他们是在北美的土地上受了自己同胞的气。
:p

我觉得简单的说受气就行了。
没必要用“北美”和“自己同胞”来强调。

呵呵， 个人观点， 可能我这个人比较麻木，体会不出地点人物的不同。

圆明园

Post by peterpan1668
From my experience, the complain system at here mostly never work.  

from my experience, both work and personal, i think it does work.

once i was bumped out from a northwest flight, they gave me a $400.00 credit, a phone card and food coupons, and put me on the next flight, first class, for a 4 hours delay,
on an air canada flight, an attendant drop some coffee on my lap, he gave me a $15.00.  
both cases, I didn't complain.

i work at a travel agency, although my work does not directly involves customer complaints, form my coworkers, i know we deal with customer issues very seriously.  yesterday, i heard a complaint reached to VP of operation because somebody said that  our phone line closed 5 minutes before closing time (9:00PM).

peter, i am not saying your claim is false.  I feel strongly that different experience need to be heard to avoid bias.