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confirm whether you really have insurance, if true, call them and discuss

Post by yzszyl123
刚申请电话,线路不通,打611请bell上门查线,在电话里我反复问bell如果查室内线是否要收费,bell说因为我有insurance,室内不收费.但是维修工来后,同时修了室内和室外,最后跟我说要收99元室内费,我说我打电话611预约时已确认free,维修工又电话核实说要收99,bell会寄帐单给我,
请问怎么办?