songhua ye

Hi,
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& V( s2 b8 r& _I have a fighting with Costco, which is the largest wholesale in the world.
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I want the employee of Costco, Mr. Simon Poulet, who claimed to be the manager of Costco, apologize to me for his rude words and bad manner
I, as a Chinese, who have a depanneur like a lot other owners of this kind of small business, work very hard to make a living in Quebec.
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I go to Costco very often to buy cigar products. Some time I need to return a few cartons of cigar because I picked up mistakenly or the Costco employees picked them up wrongly. Never before I had problem until last Sunday, Mr. Simon Poulet refused the returns of cigar. He said that I was playing game with Costco and I made Costco lose money. I am customer of Costco, but I am distinguished from other customer only because I bought cigar.
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5 T+ F) X8 W! k. u% [Did I do something wrong, I asked myself. No, I did nothing wrong. So I have no fear to fight with Mr. Simon Poulet.
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+ E" Q5 G* T* s6 D- zI really need your help in order to get this issue done right.
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0 |( P9 N" y  [+ ?Best Regards,
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Qi Shu
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) S  F$ S2 Y! gPlease leave your comments and message!

' g) ~* d, y$ V7 Y# N1 Q) `3 _$ LYou may email me at qishu2002@yahoo.ca

DNA

Actually, I don’t want to say who’s right and who’s wrong.  But we can put ourselves at a consumer and as an owner side to consider some points as below:

If a customer ALWAYS come back and return the products, and this customer is a shop owner, people may query this customer wants to return and have the refund because he/she wants to sell the product but he/she can’t sell it.

# B3 m4 W" j! z+ g' E% \% _As an owner, would you like your customer come back to return the products?  Not only one or two items, but its FEW CARTONS.  (Whatever who’s right or wrong).

If the reason to return is because the customer or the employee pick the wrong one, who need to take the responsibility?  The one who pick or the one who go to the counter to pay?
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! u4 `9 n3 y/ r$ U% {" ?- FMr. Simon Poulet said you made Costco lose money (Whatever who’s right or wrong), that’s true.  Because they need to spend extra time to put back the returned product on the shelve or returned to the supplier, they need to adjust their inventory, costing……. All these cost their labors, time and administration.
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* {0 z& ^0 F- i& GFinally, if it’s the owner’s mistake, how much energy and time that a customer use/loose on this matter?  What impressions that the owner has for this customer or even worse to his/her nationality?

Once again, I’m not saying who’s right and who’s wrong.  But we can consider if its worth to take any further action.  Especially if you are an owner, you know the owner’s feelings better then me.