Jacob Graystone
583 Wolverine Circle
Ann Arbor, MI 48109
734-555-1817
e-mail: [email="jgraystone@michigan.edu"]jgraystone@michigan.edu[/email]
SUMMARY OF QUALIFICATIONS
- Experience includes diverse managerial skills in distribution, planning and organizing.
- Restructured two alternate delivery companies to obtain quality distribution, requiring the recruitment of a competent staff.
- Experience in establishing sales and circulation goals and motivating staff to attain goals.
- Heavy focus on customer service of subscribers, advertisers and inter-company clients.
- Highly competent with Windows, MS Office, DOS, Excel, Lotus 123, Map Info, Microsoft FrontPage, Word, WordPerfect.
EXPERIENCE
Consultant/General Manager, Greenview Communications Inc., Detroit, MI, 1/00-present
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- Created and implemented actions that restored quality and profitability to division.
- Oversaw distribution and packaging of more than 200,000 products.
- Coordinated expansion of business into new territory.
- Developed and maintained expense and revenue budgets.
- Recruited, trained, and supervised 65 full- and part-time employees.
Alternate Delivery Manager, Free Press, Ann Arbor, MI, 6/96-12/99
- Oversaw contracts with Alternate Postal Delivery and 200+ delivery agents.
- Assisted clients in maximizing their advertising dollar.
- Developed and maintained expense and revenue budgets.
- Created and implemented action plans for delivery program's success.
- Recruited and trained 20 employees.
- Oversaw distribution of various products to 450,000 households.
Circulation Zone Manager, Free Press, Ann Arbor, MI, 2/96-6/96
- Supervised independent carriers and employees to obtain quality delivery to 32,000 households.
- Promoted sales.
- Ensured circulation goals had been met.
- Provided statistics for future circulation growth.
Alternate Delivery Area Manager, Free Press, Ann Arbor, MI, 3/95-2/96
- Created new route structure for delivery of products using mapping software.
- Interviewed and contracted distribution agents.
- Trained new area managers.
- Assured proper delivery of products in established areas.
Substation Supervisor, Free Press, Ann Arbor, MI, 7/94-3/95
- Communicated between the Free Press and its delivery agents.
- Promoted sales.
- Maintained acceptable service ratios.
- Collected all money due to the company from its delivery agents.
District Operations Counselor, Providence Journal Bulletin, Providence, RI, 5/90-6/94
- Maintained home-delivery and single-copy accounts.
- Promoted sales and established routes in new growth areas.
- Recruited, oriented, and motivated carriers.
- Conducted audits for 12 district offices.
EDUCATION
Bachelor of Business Administration, University of Michigan, Ann Arbor, MI, Spring 2002, Major: Marketing
Associate of Science in Business Administration, Community College of Rhode Island, Warwick, RI, Spring 1990, Major: Business Administration
TRAINING
Interview and Hire the Best, American Management Association, Detroit, MI, 10/02.
Appraising Employee Performance, American Management Association, Detroit, MI, 5/02.
Operating in a Non-Union Environment, Human Resources Society, Ann Arbor, MI, 7/99.
Advanced Project Management, Project Management Institute, San Diego, CA, 5/98.
<LI>Managing Change, Change Management Learning Center, Boston, MA, 9/93.
PROFESSIONAL AFFILIATIONS
Association of Alternate Postal Systems (AAPS)
Toastmasters International
<LI>United Way
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