Post by peterpan1668
From my experience, the complain system at here mostly never work.
once i was bumped out from a northwest flight, they gave me a $400.00 credit, a phone card and food coupons, and put me on the next flight, first class, for a 4 hours delay,
on an air canada flight, an attendant drop some coffee on my lap, he gave me a $15.00.
both cases, I didn't complain.
i work at a travel agency, although my work does not directly involves customer complaints, form my coworkers, i know we deal with customer issues very seriously. yesterday, i heard a complaint reached to VP of operation because somebody said that our phone line closed 5 minutes before closing time (9:00PM).
peter, i am not saying your claim is false. I feel strongly that different experience need to be heard to avoid bias. |
发表于 2005-6-7 20:22
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