S_tone

我大概2个月前在美国网上买了2个东西，500美元，用paypal付的，但东西一直没收到，和厂家交涉他一直推脱，有没有什么办法能追回这笔钱？ 请有经验的朋友给点意见，谢谢！

JHJY

你和卖家的任何纠纷协商必须通过PayPal进行,这样PayPal那里才会有相应的记录,切记你不能直接和卖家进行协商。如果在一定的期限内协商无果,你必须将此升级---向PayPal提出索赔申请。通常在此情况下卖家是不会耍无赖的，否则会影响他的信用。


/ ]% U; @9 N5 P# L! K0 ]- a以下是在PayPal登记和买家产生纠纷以后，PayPal的回复，供你参考。
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Dear ,S-Tone

Your Item Not Received dispute for the payment you sent to XXXXXXXX on
Jan 27, 2008 (Transaction 2ND61054886XXXXXL) is now open.

  C7 n2 l4 x' J$ J6 BBy opening a dispute, you are communicating with the seller, not PayPal,
% p% R$ y  r% Habout this problem transaction. We will email you when your seller posts a
response in the Resolution Center.

5 q2 k) `# q& Z& @( P8 Y2 s6 P0 C8 ZTo learn more about PayPal's dispute resolution process, log in to your
account and click the “Tutorials” link on the Resolution Center tab.


5 k6 _% d( a# V) u+ a' R  x-----------------------------------
Deadline: Feb 24, 2008
-----------------------------------
+ |) ]# D2 C3 Q
On Feb 24, 2008, this dispute will automatically close unless you escalate
it to a PayPal claim. By escalating to a claim, you would be asking PayPal
to review the case and decide the outcome.
5 |: s# u0 k3 j4 z, L
We will remind you by email when the deadline is approaching. A closed
dispute cannot be reopened or escalated to a PayPal claim.
* v2 ]1 R7 N! N* f5 C
Thank you,

PayPal
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% s6 E% s, |  b! y6 s
+ @- ~4 A5 s" g. vPlease do not reply to this email. This mailbox is not monitored and you
$ L) A& Y2 |) b8 K8 T, fwill not receive a response. For assistance, log in to your PayPal account
! [$ s1 v/ L; g  xand click the Help link located in the top right corner of any page. If
' k- R4 A- v' ]6 C& `" yyour inquiry is regarding a claim, log in to your PayPal account and go to
the Resolution Center.

S_tone

谢谢JHJY的信息， 刚才跟商家协商，问题已解决，商家退钱到了我的Paypal账号。