msv

咽不下这口气,宁可花上时间也要讨回个说法.以下是我给CCTS的申诉,有经验的朋友请指点一二:

On 27th July,follow the request by bell`s agent, I call back bell to renew my internet service with bell, a lady named Aaliyah (work ID is xw155) answered my call, and we got an agreement as: 12 month contract, 7m speed, 140g usage, one month free, at price of 35.90$, and let me call back on January to keep the promotion(re. 1201511852).

On 27th September, I received the bill which charge me 50.90$ monthly fee, plus the correction of last bill 12$ (lass bill which issued in August they had a right price of 35.90$ monthly fee).

I called the bell on 29th September , 8:00am, I explained two times my situation with different agent, finally I met the internet department billing customer service agent.

The customer service agent read the note with the reference number 1201511852, and said he noticed I do have this promotion , he will make the correction. But after while he said he didn`t have the right to do so, and he transfer me to their relationship department. An agent named John answered me, he told me the agent before him made a mistake, all the rebate I have is 10.00$ which comes to the monthly fee should be 50.90$. I asked him to talk with Miss Aaliyah, he refused. I asked him to check the record on 27th July, he said there is no more. I explained him on 27th July`s conversation I repeated the price, and even we calculated the total amount I should pay yearly, there should be no misunderstanding. I asked him to check the notice again, because the agent before him already found the bell made a mistake, but John said it`s not necessarily, what he decide is the final decision.

coldy

据我以前的遭遇。申诉作用很小。bell摆明是玩装糊涂。你发一份传真，注明你的refrence number, 通知他们如果不履行你们之前的协议，你将控告他们misleading。警告他们不要动你的银行账户一分钱。

在电话里，你还可以screw them！对bell只有screw，没有别的办法。

thanatos1990

正常来说 你的monthly charge是正常的 bell peoformence+2*40GB usage enhanced 35+10+tax=50

msv

ccts gives bell 15 days to reply me, I will let you guys know the result.

helene_zw

Bell also overcharged and called them times, very bad service and decided stop using Bell service any more, even I have been use it for 7 years.

Any one can recommend a good phone company?

msv

今天BELL与我联系，说找到了备注我的INTERNET价格是40.90$每月，并辩解说这已经含了BUNDLE REBATE 5$了，因此他将以此作为最终价格取代之前的50.90$每月。并威胁说如果我不接受，将取消所有的折扣（包括一个月的免费）。在解释无效的情况下，我拒绝了他的方案，并向CCTS说明了情况，等待他的裁决。对我来说，问题的焦点已不是每月5$的差别，BELL的不诚实和无信誉更让我无法容忍。我同时也向CCTS要求对BELL的故意欺诈进行惩罚。

soccar

LZ别生气啊。俺说见好就收吧，和BELL谈成这样的DEAL也算不错啦，赫赫

msv

赢得的不光是钱，还有一口气。以下是CCTS转来的最新邮件：

Hi Federica,

This is what happened and is happening on the customer’s account

$12.00 plus taxes $13.55 July 26th, 2010 to August 19th, 2010
$5.00 plus taxes $5.64 August 20th, 2010 to September 19th, 2010
$5.00 plus taxes $5.64 September 20th, 2010 to October19, 2010  
$5.00 plus taxes $5.64 October 20, 2010, 2010 to November19, 2010  
$5.00 plus taxes $5.64 November 20, 2010, 2010 to December 19, 2010

Those credits ($36.11) will appear on his January 18h, 2011 invoice  

Thereafter, a $5.00 plus taxes $5.64 will be apply the following invoices:
$5.64 December 20, to January 19th, 2011 (February invoice) - Not yet printed – will be printed February 18, 2011
$5.64 January 20th, to February 19, 2011 (March invoice)
$5.64 February 20 to March 19, 2011 (April invoice)
$5.64 March 20 to April 19, 2011 (May invoice)
$5.64 April 20 to May 19, 2011 (June invoice)
$5.64 May 20 to June 19, 2011 (July invoice)
$5.64 June 20 to July 19, 2011 (August invoice)
$5.64 July 20 to August 19, 2011 (September invoice)

As previous mentioned – Customer will see $5.00 manual credit “Under Adjustments”+  then $5.00 Bell Internet Bundle Discount on the first page.

井底蛙

vif....com 29.99

why you use bell ?

qing

和我一样，电话里给的35.95，说税后总共45.10.
结果现在都过去3个月了，50.65$.
交涉了5次了，都说是月租40.95加租金加税。
我已经投降了。