Canscene

凯信客户现招聘中/英或中/法双语客户服务人员（CALL CENTER），有兴趣请发简历到
Counselor@canscene.com

本职位特别适合 ABC或CBC （本职位对英语/法语能力要求高）

如果推荐他人，成功获聘后凯信将对推荐人支付佣金$600元 （如果是他人推荐，发送简历时请提供推荐人详细联络信息）；

请勿打电话或以其他形式咨询本工作信息，凯信将只联系凯信根据简历认定符合条件的申请人；

简历请以WORD 文档 附件形式发送，标题请注明“客户服务”

工资待遇：年薪视经验而定3万-5万起，可协商；

其他福利待遇将近20项：例如医疗（包括牙科），LIFE INSURANCE, ENTERTAIMENT PACKAGE等等；

Responsibilities:
• Answer phones and respond to customer requests
• Enter all customer information in computer system accurately
• Check on and update customer information when customer calls
• Ensure policies are communicated to client each time, and ensure they are being followed
• Enter customer transaction in computer system confirm order details with customer
• Provide customers with up to date product and service information
• Transfer customer calls to appropriate staff
• Identify, research, and resolve customer issues
• Escalate issues through the proper channels when needed
• Follow-up on customer inquires not immediately resolved and get back to customer within 24 hours
• Update customer notes for every call with accuracy and care
• Recognize, document and alert the supervisor of trends in customer calls
• Recommend process improvements
• Assure proper documentation flow
• Keep up to date and know how to execute all new polices and procedures
• Check e-mails daily and respond to requests from co-workers
• Keep your voice mail messages up to date
• Be on time and ready to work when you arrive everyday
• Adhere to all Investment policies and procedures
• Ensure that all dealings are done with the level of professionalism as expected from all Kitco employees
• Abide by all personnel polices as outlined in the Kitco handbook
• Ensure the best customer service possible
• Communicate responsibly with supervisor as issues arise
• Other duties as assigned

Requirements:
• Basic understanding of business practices
• Strong customer service skills – at least 3 years experience
• Listening, validating and empathizing
• Dealing with angry or difficult customers
• Proven analytical ability
• Results oriented
• Good initiative
• Ability to work under pressure
• Computer literate with the ability to learn customer service software applications
• Strong keyboarding skills
• Strong time management skills
• Strong interpersonal skills
• Strong communication & organization skills
• Reliable
• Ability to adapt to change
• Positive attitude
• Willing to learn
• Team player
• Bilingual English/French with Mandarin
• Knowledge of investments a definite asset