linda_2008

我2008年签的合同，今年10月上旬到期。我不想续合同，想保留号码转到另外一间公司。按ROGERS的要求提前30天通知，1 提前大概19天打电话问，现在是不是可以告诉你们我不再续合同，要不要收CANCLE费用。电话服务说可以，而且不用收费。我就CANCLE了。今天收到最后一张帐单：100刀CANCLE的费用。
我立刻打电话给ROGESR，人家口气很硬。说是CANCLE费是一定要收的。我的合同上明明写着，提前CANCLE，收取100刀或者20刀*剩下来的月份数。被客服解释为：起码收100刀，再另加上剩下的月份*20。
我不想冤枉付这笔钱，请问可以去哪里投诉？

linda_2008

打电话给客服，第一次没结果。第二次再打，100刀CANCLE费已经取消。

Party

Post by linda_2008;2984479
打电话给客服，第一次没结果。第二次再打，100刀CANCLE费已经取消。

祝贺你！比我运气好多了（多伦多那家所谓的中国网络电话公司的恶名我就不提了）。我与这家公司的合同6月30日到期，按合同规定期限我打电话到客服，表示到期后不再续约的意向，回复说合同还没到期，要我到6月30日到期日打电话申请。可30号当天再电话，客服又说我得支付他们7月份的话费和网费，即使我一天也不用。明火执仗地敲诈！我不在乎损失点儿钱，可现在想起这事儿还感到窝火。

thanksgive

you are luckier than me. i transferred my Telus cell # to another company only 2 days before the contract day Jun. 2011 (it's my fault because I remember the date wrong). i was charged 100$. I called to complain but nothing changed (they told me even if just 1 second different than the contract time I would have to pay that $100).

I will not deal with Telus anymore.
Rogers is better, i've been with rogers about 10yrs.

linda_2008

Post by thanksgive;2985445
you are luckier than me. i transferred my Telus cell # to another company only 2 days before the contract day Jun. 2011 (it's my fault because I remember the date wrong). i was charged 100$. I called to complain but nothing changed (they told me even if just 1 second different than the contract time I would have to pay that $100).

I will not deal with Telus anymore.
Rogers is better, i've been with rogers about 10yrs.

第一次打电话，根本不理我，说必须收我100刀。我研究合同后，觉得对方是无理的，于是写邮件投诉，再加上向消费者协会投诉。过几天再打电话，人家让我在线等了几分钟，估计是查资料去了，回头就告诉我取消了。

q2006c

Post by linda_2008;2983043

我立刻打电话给ROGESR，人家口气很硬。说是CANCLE费是一定要收的。我的合同上明明写着，提前CANCLE，收取100刀或者20刀*剩下来的月份数。被客服解释为：起码收100刀，再另加上剩下的月份*20。
我不想冤枉付这笔钱，请问可以去哪里投诉？

如果合约上写明了，你到哪里投诉都没用。