如何告倒HydroQuebec

Kamplin · 发表于 2001-9-6 00:10

Hydro-Quebe无缘无故让我家停了整整一个星期的电。我在Montreal经历黑暗的同时也第一次亲身经历Quebec式的官僚作风。联想前段时间我向政府官员咨询一些创业政策时他对我的一些的忠告，它使我对在Montreal定居创业产生了一定程度的怀疑。8月24号Hydro-Quebe停了我家的电，开始我以为是房东这边的事，找到Janitor，她说是Hydro-Quebe停的电。我怎么也不相信，因为本人从未拖欠过Hydro-Quebec的电费。8月26号我开始打电话给Hydro-Quebe，Hydro-Quebe接到电话后说：你的电费已缴，我们没停你的电，找你房东去。我一再和他们解释，我们房东已找Electrician检查过了，Electrician说我的电表下有一Hydro-Quebe的Seal，肯定是Hydro-Quebe的责任。他们大多没听完就把我的电话转到另一个Hydro-Quebe部门，有时转机的时间长达20分钟到半小时。现在我想起来转机时Hydro-Quebec所放的音乐还感到有些腻。8月27号晚两个Hydro-Quebe的Electrician在本人强烈要求下终于来到我的楼下，他们肯定看到了Hydro-Quebec的那个SEAL。然而一见面，他们就说我没缴钱，我很奇怪，他们来之前已经证实我没欠费，现在又一口咬定我没缴钱，这不太自相矛盾了吗？在我的Janitor和他们讲了几句法语后（我们的这位Janitor可能是房东嫡系人马，我朋友为我租房时就感到这家房东有点那个，平时她大多不上班，但缴房租的那几天除外），此时这两位Electrician变得对我们很不屑，拒绝和我们解释任何东西。然后驾车扬长而去。当晚，本人连续打了7，8个电话给Hydro-Quebec，听声音还是那两位Electrician，我一再说明我从未欠费（他们几乎每个办公室随时都可查到用户信息），你们没有解决我的问题。一开始他们就象放录音一样说：“For bill service, please connect...,for ...service,please.."根本就不容我插半句解释。最后，两位Electrician变得非常不耐烦，要我仔细想想自己做过什么，威胁我当晚不要再打电话。此后几天我不断打电话给其他Hydro-Quebec的号码，直到8月30才碰上一位名叫Karen Slight的中年女士，据话音判断她是一位负责任的同志，也是我7天来碰到的唯一一位Hydro-Quebec负责任的职员，她与她的同事交涉大约半小时后给我回电说她发现了问题：Hydro-Quebec把42号Appartment当成32号，把电给掐了，因为42号欠费。此时是30号下午4点钟，离事发时整整有7天。直到晚上8点钟Hydro-Quebec才有一位Electrician过来，把封条揭了，我才得以重获光明。从始至终Hydro-Quebec没有任何人说一句Sorry那怕是无意间随口而出的。
在停电的黑暗中饱受Hydro-Quebec蛮横的官僚作风的同时也感受到来自朋友，教会，华人服务中心的温暖与关心。谢谢！
我已经写了一封索赔信给Hydro-Quebec，若Hydro-Quebec置之不理我该怎么办？诚望谙熟当地法律的人士指点。本人倒不为那一点赔偿金，而是不想让Hydro-Quebec再给其他的家庭随意送去黑暗。

mtl160 · 发表于 2001-9-6 00:23

消费者保护委员会电话：（514）873-3701
免费法律援助：McGill Legal Information Clinic
3480 McTavish （McGill大学附近），电话：（514）398-6792，周一至周五9:00-17:00

benny · 发表于 2001-9-6 01:43

兄弟，真的很同情你，在加拿大时间长了就会慢慢发现这里公家的办事效率和工作态度真是叫人受不了，能活活把人气死，有一次我想CANCEL我家电话的国际电话功能，因为常有人用电话，也不知道谁竟然直播了国际长途，这么点小事，先是不停的打电话，后来亲自去BELL，就是不给CANCEL，也没有什么理由，气的我在BELL那大喊大叫，总于感动---或者说是让一个工作人员不耐烦了，才亲自打电话，这小那头也哼都没哼一下就给CANCEL掉了！！咳！！！！真是气死人！！！

cola · 发表于 2001-9-6 07:50

be strong and persistent to against these shit guys.some canadians really disregard our chinese just because of our color and accent.we chinese must appear to be strong and aggressive in this case or else we will lost our position in canada.
just severial days ago an black lady sued a landlord for discrimination because the landlord refused to rent apartment to her.finally the landlord had to pay the penalty of thousands dollar.
in some extends our chinese really like somewhat a stack of loose sand.our so-called community occupied by some people speaking cantonese and other strange dialect and they just appear to be quite busy and happy to collect money from government and new immigrants instead of claim righteousness for chinese.

Kamplin · 发表于 2001-9-6 08:22

Yes,in the accident, I detected obvious discrimination from the Police(at first, I thought it was my janitor who cut off my power supply, so I dialed 911), Hydro-Quebec staff. The attitude they treated us with is greatly different from that in everyday life, having a smile on the face, especially when you can't speak french. But I never possess the idea that Frenchmen are superior to our Chinese. Never!!

assman · 发表于 2001-9-6 10:53

http://www.hydroquebec.com/reach_us/plaintes/
this is the complain procedure posted by hydroquebec. see if you want to follow it or just go directly to court.
One suggestion for you. Due to the leagal system here in Quebec is quite different with anywhere else, so even if you push the discremenation case, you will only be compensated by actual damage. The punitive damage is limited to $4000 or so.
With that kind of money, you can't even afford a decent lawyer from the settlement. So if you want to win this case, you might end up with winning but get any monetory benifit.
Good luck!

Kamplin · 发表于 2001-11-25 16:55

I recieved responses from Hydro-Quebec last week after almost two months' continuous struggling. Hydro-Quebec can reimburse 300$ for my food lost in the accident althought I had reclaimed more than 1000$ for my material lost and required Hydro-Quebec appologize in written form. In their lastest letter they said " we are truly sorry about the inconvenience ......". They also told me their resolution to my file in telephone and I did not accept it that time because I thought 300$ was much less than my real lost in the accident. No matter what comes the result at last, I think I got success and I hope our Chinese be confident to use the law to get fair when hurt.

igmp · 发表于 2001-12-3 21:12

You are so good. Much encouragement for you! Also agree to what Cola said.

xuanaijun · 发表于 2001-12-4 11:42

对！就要有中国人的骨气！我发现好多中国移民有在老外面前低头哈腰的习惯，甚至扩展到别的肤色的外国人：例如中东人！我看完全没有必要。我们是人，不要随便屈膝，更不要在自身权益受到损害是一味懦弱。我们要有自己的人格，不要给中国人这样神圣的名词上图黑！！！！！

Ray · 发表于 2001-12-4 15:38

Kamplin, you are so great!
Bravo! Fight for our rights!