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标题: Technical Support [打印本页]

作者: paul.mtl.2018 时间: 2018-11-13 12:43
标题: Technical Support

Telecom company is looking for friendly, responsible,enthusiastic, dynamic and detail-oriented individuals to join our localTechnical Support team.

Responsibilities:

Support and troubleshoot VoIP, Cable/DSL internet and IPTV systems
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Develop a strong understanding of company products and procedures
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Strong customer service and analytical skills9 c7 ]/ P# b. X8 I5 c) w) [: ]
Communicate with customers to solve technical issues0 g/ E$ G! L5 e4 `3 P, k
Assist other departments to follow up any customer issues( m6 h8 n7 O+ i$ F4 X% ~& L
Able to work independently and efficiently to meet deadline; W7 ^5 F9 p6 G- j
Configure DSL/ Cable Modem, and be familiar with Modems performance& u; b0 x! x$ p% q8 X; q' b
Identify all kinds of VoIP, DSL, Cable & IPTV issues, provide solution to customer
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Qualifications:

Professional attitude with exceptional customer service skills
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Strong analytical and problem-solving abilities
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Possess a solid work ethic, organized and a multi-tasker& Q; [3 U4 w( p) Q8 |
Knowledge and comfort with computer and associated operating systems6 g; ~6 K9 C3 h; D E
Knowledge of TCP/IP Protocols
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Electronic background and ability to distinguish color code wires
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Knowledge of circuit switches and twisted pair cables" S* v1 m* t. H2 o4 N
Fluent in English and French (written & verbal)
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If you believe you have the relevant experience, enthusiasm andgreat attitude that we're looking for, please submit your cover letter andresume to paul.mtl.2018@gmail.com;

Job Type: Full-time

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