标题: 如何与Sympatico打官司 [打印本页] 作者: frankwang 时间: 2002-4-26 16:54 标题: 如何与Sympatico打官司 我两次使用Sympatico High Speed service,两次被欺骗。事情经过大致这样：我打电话询问其他事情，其工作人员推荐High speed with a promotion price, so I tranfer to high speed from dial-up service. When I get bill, they didn't give me promotion price. I called Sympatico member service, their supervisor just said if you get wrong infomation, I apologies, but I can do nothing with that. This means I have to pay it in regular price. Because there is no written proof, Can I go to court and accuse Sympatico?
期望得到律师指点或可以提供这方面咨询服务的律师电话或其他联系方式。多谢！作者: big_autobus 时间: 2002-4-26 17:08
可恶的Bell! :mad:
FrankZhang,你和bell通电话定HighSpeed时，有没有问对方的名字？如果有，直接找那个给你还帐户的人谈。
如果你却实有道理，不要对他们客气，坚持你的意见。我有个朋友被bell多收了长途话费，最后还是讨回了公道的。
另外，你最好找个能同步录音的留言机，以后再打电话给bell时把过程录下来，万一打官司也有证据。作者: frankwang 时间: 2002-4-27 22:00
Thank you, big_autobus
这时一个教训，希望能对大家提个醒。在这方面留个心眼。最好能录音或让他发email.作者: coala 时间: 2002-4-28 00:53 http://bell.sympatico.ca/DynamicContentServlet.dyn?/english/home.html?s=1
直到现在，bell的促销网页上，写的Pay only 24.95/month for 3 months (modem rental included) plus free self installation!
在点击learn more之后的详细说明里，写了modem rental extra, 我都不确信我对included这个单词的理解了。愤怒！作者: wang8 时间: 2002-4-28 09:14
really? i experienced no problem whatsoever with bell. i paid $20 (modem rental included)+tax for the first 6 month and regular price thereafter. are you guys telling the truth? bce the biggest company in canada, i don't think they build their assets by cheating.作者: wang8 时间: 2002-4-28 09:23
in addition, do you know if you record your phone conversation with another party without notice, its a breach of privacy? the tape can not be used in court because you use an illegal way to gather the evidence?
go to court? think twice, don't waste your time on something you have no control at all. you can file a complain with bell, they might spare you penny or two to make you feel better. to win a case against bell, you'd better be a number of a class action.
my words may sound odd to your ears, but i am telling the turth. never think democracy and consumer right is just biching aroud, you are wrong, even in canada, the law is on the money side...
merciful wang8作者: frankwang 时间: 2002-4-28 13:55
wang8, last year, sympatico promised me 6 mths $20/mth (modem icld). after 2 mths, I got a bill, they just gave me first month free and full price starting from the second month. I cancel the service. This year, on Feb, they promised me first 5 mths $24.95(modem icld), now they don't keep their promise. This a shim of bell.
有人保存bell sympatico促销的广告了吗？作者: frankwang 时间: 2002-4-28 14:03
BTW, wang8, are you in Quebec? The first promotion they said it's just valid in Ontario, not in Quebec.作者: frankwang 时间: 2002-4-28 14:14
where can i file a complaint with BEll?作者: wang8 时间: 2002-4-28 14:34
you have to login into customer selfcare account first. here is the link:http://www1.sympatico.ca/help/local/bell/selfcare.bell.html
yes, i am located in Ontario. i only think bell treat french market than the english one, doesn't know the promotion was applied to ontrio residence only. first time, wang8 feel priviliged.
good luck you!作者: frankwang 时间: 2002-4-28 15:01
I just called member service again, this I get correct info. The lady admitted they put me on the wrong promotion plan. I don't need to pay the modem rental price. SO I get credit back. I succeed this time. The lady is very nice.
But what I wonder is why their supervisor cannot give me correct info, and said I'm not eligible for the promotion price. If he checked my file, he would find he was wrong, but he won't admit that. This is a shim.
Supervisor name is Michel.
I'm lucky this time. I hope everyone can learn some from my experence.作者: frankwang 时间: 2002-4-28 15:04
coala, maybe you have the same problem with me. They put you on the wrong promotion plan. You have to try again to get your right. Good luck作者: coala 时间: 2002-4-28 17:03
Thank you very much, frankwang and wang8.
I called the member service of sympatico too. they admitted the error, and said will reimburse it in the second bill.
Glad to share your experience.作者: 杨过 时间: 2002-4-29 13:17
I have also been charged $57.14. at the begining i thought they made an error.
but actually they billed me for two months. i started from March 19th, the billing date is April 20th. Sympatico's common practice is to bill customers at the beginning of the month.
because the last month is my first month, they didn't charge me and combined two months' fees together.
from next month on ,they will bill me 24.95/month untill the end of promotion plan.
therefore, what i said is another situation. when any friend receives a doubled bill, calm dowm, and make it out. sometime it is just a misunderstanding. wink作者: xiazhigang237 时间: 2002-5-2 18:42
I also had the same experience with you, Sympatico High Speed service promised me a special price, but finally, the telephone department and the high speed department confused each other, so I was cheated, and was overcharged by about $50.00
So I was very angry, and wrote a E-mail letter to the manager of the customer service, the next day the manager solved my problem and apologized for that.
In general, I think BELL Canada is a big company, they pay more attention to their reputation. If you complaint in the right way and with a good reason, usually they can solve your problem.作者: xiazhigang237 时间: 2002-5-2 18:45
hi, wang8
your English is perfect, very fluently.作者: frankwang 时间: 2002-5-3 15:33
It's a shit of sympatico.
They said last time they made a mistake. But now they denied that again. Don't believe it. they are cheaters. I can say nothing about that. Hope you guys not have the same experience as mine.作者: panomax 时间: 2002-5-4 22:37
Richard Xia:
hi, wang8
your English is perfect, very fluently.
Hi,
I don't think this message is related to the topic of this thread.
When you praise somebody, "perfect" only shows that your standard for "perfect" is not too perfect. Please take a careful look at the quote from wang8's previous message:
"i only think bell treat french market than the english one, doesn't know the promotion was applied to ontrio residence only."
I agree that wang8's English is fluent, but far from perfect.作者: frankwang 时间: 2002-5-5 08:49
Richard Xia
CAn you post email address of sympatico custoer service? Thank you.作者: Irenicus 时间: 2002-5-10 11:03
我曾经使用了Bell的Sympatico四个月，结果的帐单是40多块。我觉得使用方面没有什么问题啊。挺好的。