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JOB OPENING- Customer Service Agent


Rideau Inc.
473 Deslauriers
Montréal, Québec, H4N 1W2

Major Responsibilities / Duties:
·      Interact with customers to provide information and/or technical assistance in response to inquiries about accounts, website, prices/points, existing products and/or product discontinuance as well as shipping instructions;
·      Investigate and resolve customer complaints, special orders or returns. Refer complaints of service or product failure to appropriate departments for further investigation in order to take appropriate corrective action;
·      May perform other clerical duties such as letters, printing, filing, folding, etc;
·      This position has an evening working schedule that starts from 3h30pm until midnight.

Qualifications / Skills Required:
·      Excellent verbal and written communication skills;
·      This position requires a good written and spoken knowledge of French, English, and CANTONESE AND MANDARIN.
·      Customer oriented; Courtesy, Problem Solving, Judgment;
·      Knowledge of Microsoft Office;

Experience
·      Minimum of one year of related experience required;
·      Familiar with standard concepts, practices and procedures within a customer service environment.

by e-mail to Careers@Rideau.com, by fax at (514) 336-7317

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