febby

请问montreal有没有消费者投诉中心之类的地方？
事情是这样的，我昨天去metro买poutines 因为去的晚，我没找到，就问一个专门买熟食的售货员，走道她跟前，看到她面前有一空篮子，看看标签正好是poutines， 我就问她， poutines今天还有没有。 她冲我连瞪眼带大叫“i don not know" 我指指空篮子，问她我要买这个，还有没有。 回答仍然一样并且随便指一个冰箱，告诉在那里。我过去冰箱看，根本是买冻鱼的 我找来别的服务员问，哪个人把我带到原来的空篮子面前，告诉我你只有问她（哪个告诉我她不知道的小姐） 我有些生气，问她你为什么告诉我不知道。

我找到metro的manager，不知道是不是manager，估计是值班经理，叙述事情经过后，结果竟然说哪个售货员才干不久，很多事情不清楚。 但哪个售货员却以她是讲法语的，听不懂英语为由，我就问她”你听不懂英语，我指这个篮子你应该懂了吧？“ 她仍然坚持没听懂。我就问经理，你听得懂英语对不对，经理点头。 但理由还是刚才的陈述。 经理和售货员一起并向我道歉，我说问题不是这么简单。经理去问我”我也道歉了，售货员也道歉了，你还想真么样？“我说我要的不是道歉，是售货员给我一合理的解释为什么在听动英语的情况下说”不知道“， 我需要一个合理解释。 并问他我需要向更高的地方投诉，哪个经理却告诉我他就是那里的老板。

虽然有道歉，我觉得事情没这么简单，一个大超市的售货员和顾客说”不知道“ 这本身就是违背常理的事情。 不知道这样的事情在montreal有没有投诉中心，不管结果如何，我需要将这件事情陈述给有关部门。

谢谢那位知道，请跟贴，谢谢。

这个地址是哪个超市的，在DE l'Église 地铁站附近。

Metro Joannette
349, avenue de l'Église
Verdun, Québec
H4G2M5
(514) 761-3406

SouL_II

Tehy said sorry alrdy why u want to complain again????
Dont be such a sissy to complaing about things that are so small?
If u dont like their attitudes just dont go there then
u can always go somewhere else ....Just forget what happened dude ....dont be a shame = =" (to mailland Chinese)

febby

~~谢谢楼上建议~~

Di Di

Find a metro flyer. The web site of metro is there. Visit the website and find the customer service phone number and made a call. Tell them your want complain. Be sure you know the sales service number or her name before you made the phone call. If you are not confidence your speaking, you can write first and read on the phone. YOu also can write an email to them to complain too.
Tell them you are not happy about the way they service and the girl needs to learn how to respect before she get a paid job. Language is not the matter, the matter is even she does not know, she should not yell to you because you only can speak English. You go to metro to buy something not to get mistreat. It is unblieveble this happened in metro. It is not a corner grocery. How could you let this kind untrained sale ruined your business?
If you think they mistreat you because you can not speak French. Call "Qui Sheng Ren quan Wei yuan hui". You can find the number from"Man cheng hua ren "
Good luck