Berlain, don't get angry. The world is not always fair...I think you have 2 ways: a. if the notebook u bought is working very well, you took it. The store should haven't sold you "open box'', you had responsibility to check before you left the store. b. If you are still upset, u can call comsumer protection office to complain. they will send you a form to fill out, and you send it to the store. Really don't get upset, don't let this ruin your holiday.