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You got the same name as my sister if there is no "de".
1. Get your "b1 account number" ready. it came with your sympatico package.
2. Call 310-7873, press 2 for English, "your 10 digit telephone number" or just wait till they transfer your line to a representative.
3. Tell the representative your b1#, your name, address perhaps which is used for security and confirmation purpose.
To change a plan
4. Then you tell him you are in a limited bandwidth plan. You are always over budget because of the over usage. the last month you paid as much as 70$. You would like to upgrade it to a unlimited bandwidth.
5. Ask if there is any plan you can choose from, the price and others details (such as: the period for a contact) . Choose the best plan that suits you and ask him to send you a contact via email and you will send him a confirmation by following the instructions in the email.
6. Ask for the reference number and the agent ID for future reference.
7. Say bye and hang up the phone
To cancel a plan
4. If you terminate your contact before it is due, there is a penalty. Make sure you are willing to pay before you cancel it. Tell the representative you want to cancel your account.
5. Tell him/her the date you want it cancelled or to be effective asap. It takes 30days to process so you still need to pay one extra month. Or you can call a month ago before your contact ends.
6. Ask for the reference number and the agent ID for future reference.
7. Hang up the phone
I hope it is detail enough for you. |
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