Bell phone service - My nightmare

Stonews · 发表于 2013-3-28 12:06

Bell phone service - My nightmare

  I got fresh installation yesterday (Wednesday Mar.27 2013) for home phone, internet and fibe TV. The nightmare started yesterday, right after the Bell technician got in my house. Last week I ordered Bell Bundle services with home phone, internet and fib TV. The technician said that he has only home phone and internet orders. He called up someone in Bell, he did something in my house, hour later another technician came in my house for Satellite Dish TV installation, I told him I ordered fib TV, not Dish TV. After there most is waiting time. Guess what the technician spent over five and half hours in my house for that piece of services.
  And my nightmare continues right this morning. The home phone does not work. No dial tunes, No incoming calls (getting busy tune). I drove out use public phone and call Bell phone services 310-2355. From here my other long journey started. Steve-Sara-Cindy-Bob-Eric, everyone I must repeat my home phone number, my name and address. I spent over two and half hours on the public phone and finally, they will send a technician going to my house today Thursday Mar 28 2013 after between 12 to 18PM.
  What a services, What attitude to treat a normal customer.

  Sincerely,

joel · 发表于 2013-3-28 13:08

Monopolize produced the bad service of China Telecom and also produced Bell in Canada.

Post by Stonews;3223910
) ]/ _% ]6 M* J/ v   Bell phone service - My nightmare
) F* I" K4 o7 h6 H" ] 3 F4 k+ o* ~: l& ?% {; l. C; e
  I got fresh installation yesterday (Wednesday Mar.27 2013) for home phone, internet and fibe TV. The nightmare started yesterday, right after the Bell technician got in my house. Last week I ordered Bell Bundle services with home phone, internet and fib TV. The technician said that he has only home phone and internet orders. He called up someone in Bell, he did something in my house, hour later another technician came in my house for Satellite Dish TV installation, I told him I ordered fib TV, not Dish TV. After there most is waiting time. Guess what the technician spent over five and half hours in my house for that piece of services.2 u7 ^+ m% `$ b
  And my nightmare continues right this morning. The home phone does not work. No dial tunes, No incoming calls (getting busy tune). I drove out use public phone and call Bell phone services 310-2355. From here my other long journey started. Steve-Sara-Cindy-Bob-Eric, everyone I must repeat my home phone number, my name and address. I spent over two and half hours on the public phone and finally, they will send a technician going to my house today Thursday Mar 28 2013 after between 12 to 18PM.
% m! s8 A2 K5 g" |7 c% X' G  What a services, What attitude to treat a normal customer.
5 s: V9 I0 e; a8 }+ n
( x# e8 {3 G# g! ]0 c  Sincerely,- J, w1 c* e' v! R: E7 F

左右手 · 发表于 2013-3-28 13:38

BELL 公司的服务是加拿大的耻辱. 加拿大人也为加拿大有这样的电信公司而羞愧.

Stonews · 发表于 2013-3-28 17:17

Sincerely,

  Now is 16:04PM Thursday  Mar 28 2013. Just get a call from Bell and said everything is working now and NO any explanation.

OK, the phone is working now, I get an ANSWER:

Bell Canada Customer Service Sucks! Canada/ m2 h/ B, T# Q% d

Bell Canada Customer Service Sucks! Canada

Stonews · 发表于 2013-3-28 17:52

Here just want you know how Sucks they are. Also I complained in the following agency:

  bell.direct@bell.ca

  info@ccts-cprst.ca

  http://www.crtc.gc.ca/eng/info_sht/t12.htm

  Canadian Radio-television and Telecommunications Commission
  www.crtc.gc.ca
  
Bell Canada Customer Service Sucks! Canada; M. a7 @. [0 M$ B# B$ i

Bell Canada Customer Service Sucks! Canada

q2006c · 发表于 2013-3-28 20:01

你的最佳报复Bell的方法是不选择其服务。所幸的是，你还有其它服务商可选择。

121606 · 发表于 2013-3-28 20:58

If you must have Bell,
Bell services are alright if done properly!!

First you must realize that you are in an independent country, Canada, not China.
Bell is an independent company!
So are their departments, they are independent too.

Therefore your ordering of their services in a bundle are completely against
their standard policy of independent services. Because they are not suppose to
talk to each other. (That's what it seem)

What you should have done Is:
1. order the telephone from the home telephone department.
2. order the TV service from the FIB department (not the satellite department)
3 order the internet services from the internet department
(you must negotiate each time with that department for the best price.)
4. Then is the time to call the billing department for the Bundling discount

So you must start with the telephone, When that completed, you can start
to add the other services, you need to have a telephone (Preferably a speaker
phone) to HOLD and wait while you are trying to get the other servives.

Doing it this way can make Bell bearable.

121606 · 发表于 2013-3-28 21:08

If you must have Bell,
Bell services are alright if done properly!!

First you must realize that you are in an independent country, Canada, not China.
Bell is an independent company!
So are their departments, they are independent too.

Therefore your ordering of their services in a bundle are completely against
their standard policy of independent services. Because they are not suppose to
talk to each other. (That's what it seem)

What you should have done Is:
1. order the telephone from the home telephone department.
2. order the TV service from the FIB department (not the satellite department)
3 order the internet services from the internet department
(you must negotiate each time with that department for the best price.)
4. Then is the time to call the billing department for the Bundling discount

So you must start with the telephone, When that completed, you can start
to add the other services, you need to have a telephone (Preferably a speaker
phone) to HOLD and wait while you are trying to get the other servives.

Doing it this way can make Bell bearable.

Bell phone service - My nightmare

So don't try Bell again.

BELL CANADA

Bell customer services are Sucks!

Bell customer services are Sucks!