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http://www.cic.gc.ca/english/contacts/call.asp
Call Centre telephone number: 1-888-242‑2100
Case specific enquiries form (available to clients with an application submitted to an in-Canada office or online)
Automated telephone service (available 24 hours a day, 7 days a week)
If you have a touch-tone telephone, you can listen to prerecorded information about CIC programs, order application kits, and check the status of your application.
Call Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays.
You must choose one of the first five recorded options before you can speak to an agent.