In all the supermakets even small shops, there are severla different kinds of ToFu to sell, the price cheapest is $2.29 for 454g. It is usually stored together with cheese something...
The points here are about the product freshness and customer service. , H! f E( _4 H% j- D. j8 O; _- ]! A ; Q9 C! M1 c+ n$ F4 qSo far I have no problem with the product freshness. & r H' N- Z4 b* l: `As I suggested in previous post, if there is a problem with the product, ( H) C3 p0 f+ N8 m; Bbring it back to exchange on the same day if possible. / S' g7 `1 t0 y& LGive yourself and the business a chance to rectify the matter. 7 [) E, Z% z4 F' i, @If the product freshness is a recurring problem on more than 1 occasion,. ?5 H) ^, e P7 _' _! @
then you are justified to shop somewhere else. 0 `- Z% s8 r" o; _9 B 3 N" W% }/ p, T" d3 ZRegarding customer service, ; @: p+ T$ |! kI have not encountered rude service,4 T' {7 O4 q6 c; W* v1 q3 g
that's why I asked about the specific in your situations.+ P2 ?1 A' M4 {% k) ?7 P7 `& b, l5 w
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You also have to put it in perspective. / g) ~. z. @- wThe company “Horiam” is a soy product plant, not a retail grocery store.$ K$ ~4 }9 x6 Z, m. D; j
The main operation there is to manufacture soy products.; `7 u7 j5 H0 x1 h9 t; S) T$ S
It ships its products to retail stores and restaurants in bulk. 1 r: N* k4 ]6 z4 j/ t/ j% E) ]Obviously the plant is not outfitted like a comfortable supermarket 1 h# t4 E8 i. cwhere you can stroll and shop comfortably, - R( R, }- D, g( q" bso there is no dedicated cashier trained to take care of the occasional walk-in customers.. l* `5 K1 `* x4 N ^
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A similar example would be like buying a GM car from a GM car plant.3 ]( a$ s) o% I
I don’t know if one can go to a GM plant directly to buy a car or not.* h6 g5 O7 ^2 i7 H
Even if it is possible, I don’t think the experience would be as comfortable% s6 Z+ h) l6 R4 d. M0 i
as going into a GM car dealership to buy a car.# N* p8 x/ M" q" ]8 ?4 W( E
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What I am trying say is that expectations and experiences vary.: ~* G. S+ g) f" H
For me, I haven’t had bad experience with that company. ; ?+ \, x" @9 F f! _* V3 g& P " K) x: u" H3 E) s% o* n6 @3 WFor the record, I am not associated with Horiam in any form ' t& z" v" f9 g ]8 k, c# pand have no financial interest whatsoever in that company.
发表于 2003-6-9 18:41
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