[手机] bell 敲我一百元室内查线费

yzszyl123 · 发表于 2004-6-21 23:29

刚申请电话,线路不通,打611请bell上门查线,在电话里我反复问bell如果查室内线是否要收费,bell说因为我有insurance,室内不收费.但是维修工来后,同时修了室内和室外,最后跟我说要收99元室内费,我说我打电话611预约时已确认free,维修工又电话核实说要收99,bell会寄帐单给我,
请问怎么办?

renzha · 发表于 2004-6-22 10:32

打电话投诉，不过估计没用

cwood · 发表于 2004-6-22 11:31

Please check this link to see if you have this so called "wirecare protection plan when you set up your phone service through bell canada. It you did, they shouldn't charge you. But you didn't have that plan, you have to pay $99 each time when they help your fix the problem inside of your house. http://www.bell.ca/shop/application/commercewf?origin=noorigin.jsp&event=link(productDetail)&wlcs_catalog_item_sku=435

孤云平沙 · 发表于 2004-6-22 12:32

如果你有每月交纳固定的保险费——忘记具体数字了，大概两三块吧，那么这99元绝对不需要再交了。
如果你没有——不是包括在基本费用里的，你要自己确认清楚。那么每次上门就要99多了，这也是肯定的。
会不会是你们交流的误会呢？可能对方在电话里是告诉你，如果你有保险的话，是免费的；但是他们可能没有说出后面的话，如果没有保险……
所谓无商不奸，他们这不算骗你，只在于你自己有没有问清楚……

LaoHaoRen · 发表于 2004-6-30 14:28

I heard at least 3 same problems. My phone & Sympatico hsp didn't work last week. I called bell service, I was told if I didn't take wirecare protection plan, I would be charged up to $99 fee. I think my phone should be no problem. I don't need it. Next day I waited for him whole day, he didn't appear. I called them again. after this day, one hour before a tech support came, My phone work well suddently. He said my ketchen wire is broken. I knew he was lie, because I never use it. I told him I don't think my home wire has any problem, I never use it and I never touch it neither. he didn't say anything to go. I think if I agree take this Plan, the technical supporter must come next day. If I didn't tell him the truth, I am afraid I need pay the service fee.

fairtrade · 发表于 2004-7-6 22:29

To deal with BELL, you have two methods:

1. Signe a contract with them each time you need them even a very small service.
2. Cancel all BELL services.