蒙城华人网
标题: IT Helpdesk Technician [打印本页]
作者: bobo99177 时间: 2024-8-6 13:35
标题: IT Helpdesk Technician
- E! s$ y0 D0 A. I8 Z" F
The position is responsiblefor daily operational IT tasks required to maintain a mid-size network ofusers, servers and services.
Responsibilities:
$ C5 Z- ?8 m) I4 ] - Be the first point of contact for technical assistance over the phone or email* Z3 w1 X. I! ^% a
- Daily operational tasks for internet facing infrastructure (HTTPS, DNS, SMTP, FTP, Exchange)" a& v4 m, l4 W9 ~
- Daily operational tasks for adding and removing DNS records, Shares, SSL certificates, Firewall rules, Domain users and groups (Microsoft Active Directory)- L- O5 ~( h, ^, q: ~0 e7 d( |
- Manage devices including PCs, user services, Windows and Linux servers for a production telecom network
1 N; {# y% T; o0 f+ c8 t - Adding monitoring of servers and processes using the monitoring system
5 J& B' Q/ U8 S" q: ~& X - Managing operational processes related to Microsoft 365 admin center - Exchange, Teams, and SharePoint
1 k1 Z- l0 R' d - Support for local station issues as well as some remote branch support R2 f& W \& L+ J% B
- Following best security practices, firewall and Anti-virus (BitDefender)
, {* P3 G! M1 `5 p' L1 B - VPN user addition & troubleshoot issues
, y8 m& G; o' M% N- C - Troubleshooting server/workstation/network issues l/ a, V7 o- q: H& n+ N0 j. F4 G
- Ticket review and escalation to other departments or third parties for support/ ^: m( E w" g
- Direct unresolved issues to the next level of support personnel& X5 O0 m" f M& O/ Z) A% @1 U5 u
- Manage/Renew SSL certificates, Servers warranty, MS365 Reports, load balancers) D# }2 q: X! p0 Y4 Q8 R1 T6 L' S
- Manage Local virtualization platforms (ESXi/XenCenter/Proxmox) and Online virtualization platform (Azure/ AWS) familiar with management UI and related tools (Cloud PowerShell)3 |* t' M5 L' A. a
- Inventory management and documentation
5 M4 j5 W4 D: ^
Qualifications:
. A8 f" H/ `# U4 ]# ^ - Minimum 3-5 years’ experience working with Windows and Linux in a business environment
, S, N2 S+ V9 t, H2 t - Strong Troubleshooting skills with a strong passion for learning new skills and technologies3 m. ~' J/ V6 J! B8 d1 z$ s
- Advanced knowledge of Linux OS (CentOS, Debian, RHEL)+ i9 H8 f& C4 H4 i+ O. M4 o& B1 U
- Advanced knowledge of services such as DNS, HTTPS, SMTP and FTP: e {" V |! Z1 ]/ m
- Advanced knowledge of firewalls, VPN and VLAN and subnetting.
. l' f3 [9 I9 k6 t# |$ E - Advanced knowledge of TCP/IP and related Internet Protocols. _7 G; j$ n: }6 S! D" Z8 p; F
- Knowledge of MS365, Exchange, Teams, SharePoint, OneDrive, Azure, Dynamics365
0 O) y0 n2 K( K2 Y% p# }# P - Knowledge of SAN/NAS (Dell EMC Powerstore/Compellent, QNAP)& U' A" b4 y: M* o$ l
- Advanced knowledge of Xen & VMWare virtual clustering environment an asset.4 e1 i1 D# ?7 @0 m3 S, P
- Advanced understanding of IT architectures and technologies% v8 M' m: i. Q/ h6 a
- Scripting experience (Bash, Perl, PowerShell)
5 T2 {# o, J; l% I1 Z4 R% H" g z - Experience with Zabbix monitoring systems or similar
0 V( d" p6 D. [5 X - Good experience with Microsoft Active directory
/ r' R! c6 Q ]( N - Experience with Docker, OpenVPN is considered an asset
* c; [# H/ m4 }2 X3 B, s5 T: `$ v - Excellent interpersonal and communications skills, verbal and written. 7 m! d2 _! O6 m+ s8 i' W. b9 {
- Excellent skills at writing documentation and diagrams
/ q) m L: b; Q - Good English written and spoken a must.
8 x3 ^# M& r' \1 l9 \% s
! w( u' D0 P. C0 J: \
Z9 k1 q, R2 I6 Z# ]. y( m( {
| 欢迎光临 蒙城华人网 (https://www.sinoquebec.com/) |
Powered by Discuz! X3.1 |