S_tone

我大概2个月前在美国网上买了2个东西，500美元，用paypal付的，但东西一直没收到，和厂家交涉他一直推脱，有没有什么办法能追回这笔钱？ 请有经验的朋友给点意见，谢谢！

JHJY

你和卖家的任何纠纷协商必须通过PayPal进行,这样PayPal那里才会有相应的记录,切记你不能直接和卖家进行协商。如果在一定的期限内协商无果,你必须将此升级---向PayPal提出索赔申请。通常在此情况下卖家是不会耍无赖的，否则会影响他的信用。

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5 f& p- B" C( n4 `9 F' D4 k5 t. `! K以下是在PayPal登记和买家产生纠纷以后，PayPal的回复，供你参考。
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8 d& Q5 l  A, L% C! `1 dDear ,S-Tone
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- x3 A0 a0 U* n( H* EYour Item Not Received dispute for the payment you sent to XXXXXXXX on
Jan 27, 2008 (Transaction 2ND61054886XXXXXL) is now open.
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By opening a dispute, you are communicating with the seller, not PayPal,
) H1 v' Z% M+ Sabout this problem transaction. We will email you when your seller posts a
response in the Resolution Center.
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To learn more about PayPal's dispute resolution process, log in to your
account and click the “Tutorials” link on the Resolution Center tab.


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$ C4 a' `) S) {9 R- }$ GDeadline: Feb 24, 2008
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On Feb 24, 2008, this dispute will automatically close unless you escalate
it to a PayPal claim. By escalating to a claim, you would be asking PayPal
. F6 K/ M! F/ pto review the case and decide the outcome.

We will remind you by email when the deadline is approaching. A closed
, ^; f7 k* X( Wdispute cannot be reopened or escalated to a PayPal claim.
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Thank you,
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; a! q- H" L5 {  E9 L7 SPayPal
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/ z7 T8 y- H3 \, _" B" aPlease do not reply to this email. This mailbox is not monitored and you
8 V0 r/ K9 C; {4 V5 s$ Hwill not receive a response. For assistance, log in to your PayPal account
* k0 c- g8 V+ v" |  A1 cand click the Help link located in the top right corner of any page. If
your inquiry is regarding a claim, log in to your PayPal account and go to
! f* Z' f# P! _: d0 t2 Othe Resolution Center.

S_tone

谢谢JHJY的信息， 刚才跟商家协商，问题已解决，商家退钱到了我的Paypal账号。