!!! I fall into Bell Canada's tricks, and lost 140 CAD.!!!!

Cither Tiger · 发表于 2003-4-7 14:32

I applied Bell's long distance service Last year at the rate $0.17/per minute to China. But you know what happend, when I got my bill statement. I found the rate has been changed to $0.25 per minute to China. I phoned the Bell asked them Why they did not inform their custumer of that the rate has been changed to a new rate. You guess What was their answer. Their answer was:"We have millions customer, so we can not inform each customer off therate change", They said "we put such information on the back of the second page of your bill in small case".

I asked them, why they did not put such importmant infomation on the first page in blad font". Their answer was "Yes, the info was in very samll case, but customers should read through all information on the three-page bill, even though the information was written in very small case".

Now you can know what is BELL Canada's tricks to fool their customer.
I lost $140 just in two months.
So bad, Bell Canada, Bell Canada is the worst telecom Company in Canada. I will never use this company's service.

ggg · 发表于 2003-4-7 17:22

so your call for China is 140/(0.25-0.17)=1750 mins! these 2 months?

ify · 发表于 2003-4-7 17:46

我也发生过类似的情况.去年BELL的人打电话来让我用他们的长途时告诉我打中国是0.17,美国是0.10.我用了他们的计划后,来的帐单算的是0.24打中国.我打电话去问,被告知如果美国0.10的话,中国就是0.24,中国是0.17的话,美国是0.14,没有中国0.17,美国0.10的计划.我说那是他们的工作人员跟我说错了,我没可能有便宜的计划不用,而去用贵的计划吧.结果他们把差额的那部分算回CREDIT给我了.我不知道您的情况是否和我一样,不过希望我所说的能作为参考.

paonv · 发表于 2003-4-7 18:37

i have the similar experience. they charged me for an additional service which i never require. But I got my money back after i made a complain. the services of bell are terrible. but we have no choice.

ggg · 发表于 2003-4-8 12:42

和中国电信比如何？

bigfatboy · 发表于 2003-4-8 13:28

又比我惨的马?我曾经30分钟长途付给bell$180加币，和1块多钱一分钟！

tiger-wu · 发表于 2003-4-19 22:34

BELL 公司是比较贵, 我刚来的时候买了一张20 CND 的卡, 每打几次就完了. 而且每次通话时间都不长.

没有办法, 刚来都不清楚

java u · 发表于 2003-4-21 15:03

我也有过相似经历！BELL打电话给我，说给我$0.17打去中国的长途话费，我就接受了，结果接到帐单发现根本不是0。17，我立即打电话去质问，我跟那个Complain departemnt的负责人说了这个情况，他竟然说，是啊，是0。17啊，我们的计划是你连续打XX时间后，我们就给你一个折扣，然后平摊着算下来是有0。17一分钟啊！把我气的，问他为什么不当时跟我说清楚？他说我不知道，不是我打给你的。我气死了，立即把长途电话服务转去了WorldLink，我觉得挺好的，又便宜，服务又不错都是中国人。
其实我们是有选择的，加拿大的电话公司不是只有BELL的，BELL有很多竞争者的，不仅仅是Long distance service，还有很多公司也有Local service，我就接过这样的电话直接就说他们是BELL的竞争者，和BELL一样提供LOCAL和LONGDISTANCE服务。大通就算一个。BELL实在太可恶！很多都是故意的，就看你追查不追查了。