[手机] 很生气：Bell的长途服务

Ray · 发表于 2002-5-15 22:53

There is no change in my bill. I began to use Sympatico High Speed last May. It was also a promotion offer. I got first two months free. After that, the monthly fee is $39.99 including modem rental.I don't know what's your situation. Maybe you can appeal, or just change your long distance service provider to another company. I did the change this March, and I never thought to use the long distance bundle before. However, last month, a lady from bell called me and inquiried the reason of change. I told her I only selected the reasonable rates. Then she suggested me to use the long distance bundle, which cost $5. It includes $120 direct call to any country, and each minute over 120 will be 20c/m. I accepted it, and now I called China by this offer and 世界通 together. Maybe it is time to change if you are not satisfied. Hope it may be helpful.

coolsea · 发表于 2002-6-12 22:53

开始我用的是STARTAC的长途电话公司，一次Bell的一个人给我电话说让我回到BELL，然后给我更便宜的价格，可是这个月当我收到帐单时，他们却按2。4每分钟扣钱，我打电话给他们，他们不承认他们的一个人给过我电话，我也不知道那个人的名字，又无法对峙，希望大家给我个主义，我应该怎么办？要付这钱么？

xiazhigang237 · 发表于 2002-6-13 10:08

hi coolsea, call their manager of service department, last time, after I called her, she solved my problems.

coolsea · 发表于 2002-6-13 17:04

Hello, Richard Xia Hello, Richard Xia
Thanks for your reply,but the problem is I tried to call them(maybe the person is manager),they said it is not their mistake!I'll go on fighting with them!
thanks again!

rose2002ca · 发表于 2002-6-15 15:07

各位：我上月开通电话时不知道为什么多了‘WireCare manintenance plan’一项服务，每月多收3.75元，即电话月费为27.7+TAX,我们房东说这项服务没有必要,我想CANCEL它,可BELL说必须到明年才能CANCEL,如果现在CANCEL我必须交25元.哪位知道我是否就这样忍耐了?

*伙计* · 发表于 2002-6-16 10:38

WireCare manintenance plan的意思是如果你的电话线出现问题，他们会免费为你维修，否则可能收你100$。这个服务相当于保险。但是如果电话线出问题出在户外，也就是没进你的房子，那么bell是免费修的，所以这个服务我认为基本没有必要。

bell的人好像很喜欢推荐这个服务，我被推荐了n次，有次说了有半个小时，俺就当练口语了。

估计是在问你的时候你没听清楚，随口一个yes，那边大喜...。是不是必须保持一年不知道，可以打电话问问他们。不过如果找不到经理估计希望不大。

helen2002 · 发表于 2004-1-26 17:25

我也有个问题实在不明白，想请教一下，同时请各位朋友小心，别发生我这样的事。我用的是电话拨号上网，前几天收到BILL公司的帐单，里面莫名其妙多了几十元钱，都是关于一个900-561-5999的，我打电话去BILL，他们说这是上网联的。我问他们是关于什么的网站，他们说不知道，如果我想知道再交十元钱,但很确定是外文网站。我的英语法语都不好，我不可能去什么英文的网站。而且很奇怪，这些都是在晚2点钟之后发生的。我天天在网上挂着，白天都没事。而且是连续的，有时一晚拨两次，一分钟就2.99。我不确定那么晚我是否在上网，但我很肯定我没去什么乱七八糟的网站。BILL公司说只要电话上网，就有可能发生这种事，他们竟然说我这是钱少的,有的更多.我觉得我未享受着,花多少钱都冤.有谁有过这种事的,给个意见参考,我该去找BILL理论么? 我实在是不懂，有哪位朋友明白，请指点。

yingm · 发表于 2004-1-27 13:35

I spend a lot of time and money to deal with Bell about my phone service. I am so angry. Strong suggest we do not use this company. If some people have another good company, share it!

Miles · 发表于 2004-1-27 18:57

try Sprint Canada

1 888 592 8544