rtz

I had my Mazda 626 car’s transmission rebuilt last September through路坚汽车维修. Since they could not do it, they gave me a quotation and subcontracted to Ratio Transmission.
This January, such transmission found leaking in 4 places (seals, hose, and the place where they patched at the bottom of the transmission case).  I went to 2 places to check before I had it repaired. It’s suspected that they put on a second hand transmission instead of doing rebuild. Tuesday, Jan 6, I asked them to re- do rebuild which they were supposed to do in last September, they agreed. 4 days waiting,  –30 to –40 temperatures, my little kid could not go to daycare and had to stay at home with me, my life and daily schedule were highly affected. It also caused me a lot of stress because of their bad attitude.  
Friday, Jan 9, 2004, they returned my car with what they said they had fixed the transmission oil leaking but they did not re-do rebuild.
This morning, Jan 10, I found out that the antifreeze  (green one) now is leaking, and they added too much transmission oil than it is needed. There are two other places which I can not see clearly under the engine are leaking, may be some other hidden problems which I am not aware.
Although I am very busy every day, I won’t neglect their cheating and bad business behaviours like this. I’m going to take legal action to claim what I have lost, also I want to tell all of you this case to alert you to be careful next time when you go to 路坚汽车维修and Ratio Transmission. I need friends advises on the following questions:
1.        Transmission oil almost double, see from the line, will it be harmful to my transmission?
2.        Is there anyway I can find out if those people intended to break things in my car?  Does any one know in Montreal if there’s an authorized place could do this kind of inspection and have a legal effect for my future use on the court? Or do I just simply call the police?
3.        Is there an authorized and professional place to check if they used second hand transmission in my car? I was told they were not supposed to patch when they rebuild transmission, is it true?
4.        Can anyone of you advise me a cheaper and quicker place to sue them?

Thanks for your attention and help in advance.

SANDY MA

IF THE AMOUNT IS UNDER 7000.00CAN$( I BELIEVE IT WAS), YOU CAN TRY THE SMALL CLAIM COURT. HERE IS THE PROCEDURE:
1. WRITE THEM A REGISTERED LETTER, LIKE BELOW MENTIONED:
ADDRESS AND DATE(WRITING LETTER'S DATE)
                        WITHOUT PREJUDICE
NAME AND ADDRESS OF THE PERSON SUED
SIR/MADAM:
I AM WRITING TO INFORM YOU THAT I AM CLAIMING THE SUM OF$** FROM YOU FOR THE FOLLOWING REASONS:
I HEREBY CALL UPON YOU TO PAY ME THE SUM OF$** WITHIN TEN DAYS. OTHERWISE, I MAY TAKE LEGAL ACTION AGAINST YOU IMMEDIATELY AND WITHOUT FURTHER NOTICE.
PLEASE ACT ACCORDINGLY.
SIGNATURE
YOUR ADDRESS AND TELEPHONE#
WHEN YOU SEND OUT THE LETTER BY REGISTERED MAIL, PLEASE KEEP THE RECEIP AS PROOF, AND YOU CAN CALL THE # ON THE RECEIPT TO CONFIRM IF THE LETTER IS RECEIVED OR NOT. THEN YOU WILL SEE. DON'T BE AFRAID, AND MY ADVICE TO YOU IS YOU CAN GO TO ANOTHER GARAGE WHO HAS GOOD REFERENCES, AND LET THEM CONFIRM IF THE REPLACED TRANSMISSION IS NEW OR NOT. AND KEEP ALL THE PROOVES. AND THE BILL YOU PAID FOR THE CHANGING OF TRANSMISSION TO SHOW THE JUDGE.
GOOD LUCK TO YOU!

fyfmontreal

是中国人吗?你写的偶看不懂!

SANDY MA

IF YOU DON'T UNDERSTAND, THEN WHY YOU CAME HERE? TO LEARN CHINESE?
SORRY TO TELL YOU THAT I AM NOT USED TO WRTING IN CHINESE WITH MY COMPUTER.

QC

"路坚"在这个坛子里早已经臭名远扬, 为什么还有人前仆后继地以身试"骗"? 不理解. 图便宜吗?

朋友, 要记住生命无价,别拿着自己的生命当儿戏!

fengfeng

To Sandy: a good sample of the "warning letter", it's useful, thanks.

SANDY MA

FengFeng
Thanks for your understanding. I mean we are new immigrants here, and usually I belive: Not to trouble trouble till trouble troubles you. And I am the one when trouble troubles me, I will try all help to see the end of it all, and I had one experience to get ready to sue one company, and I had an appointment to the court, but the future defendent was defeated at last and came to compromise.

mnws

I happened to be in 路坚汽车维修(LJ) on the morning of Jan 9. Here is the story I know:

The client asks LJ to repair her car’s transmission last year. LJ called out a transmission mechanic from another garage (RT) to test the car. The client discussed the detail with the transmission mechanic, agree to let RT repair her car, and obtained a warranty from RT. I believe this is not a subcontract as the client deal directly with RT, which fixed her car’s transmission. The role of LJ is to introduce the mechanic to the client. As well, the client is holding a warranty paper from RT. Of course, the client has the right to sue who ever she wants, but please makes the distinction between who is responsible for fixing your car, and do not confuse / misleading readers.   

About who has bad attitude, I saw the following:

1. The client was talking on the phone (to staff in Ratio Transmission) and said: “[you fix my car] I don’t want to see your face anymore.” I wonder if you treat people this way, what do you expect back!? Look, you want your car fix, I can understand, but… how rude!

2. The client was arguing with the LJ staff: “If I don’t get my car back today, I will sue you and spread the words on Internet so you won’t have business anymore with any Chinese people.” I guess you can do whatever you want. However, by mentioning your next actions in order to get an unreasonable demand, I call that a threat. And by unreasonable, I mean, your car is not in LJ, how can you get back your car!? If you deal initially with RT, why don’t you go back there rather than ask the one who, the only crime may be, introduces someone to fix your car!?  

And by the way, statistic shows more than 70% of new business failed within the first 5 years. And how long LJ has been there for business? more than 10 years! If the garage is so bad, I don’t see why it is still there, why people who moved to QC city come back to it, or why old clients who need towing in Ottawa call LJ? Think about it. Even the most reputable business does not have 100% positive feedback. And I’m sure who trust the garage will keep coming back because they know what kind of garage it really is!

There are always two sides of the story: hear them all before making your own judgment.

mizi

据我买车和修车的经验，修车行和卖二手车行，不管是洋人还是中国人的没一个好东西，也许是生意不好作，没一个给人诚实可信的感觉。 本来车出了问题，或坏在路上拖到车行，或跟别人撞了，本身就是很不幸和窝火的事，到了车行，其实也不是声母大不了的事（撞车除外），换个配件，铆一铆，焊一焊，他妈的对于吃这口饭的不是很难解决。但是，他妈的就要黑你的样子，否则，你动不了了，只有任人宰。所以最好是买新车或自己学点基本知识，自己修，让他妈的都去喝西北风去。

rtz

To Mr. Mnws.

I need to arrange to have my car inspected, I need to prepare and find the right person and right places to sue them, and I do not have time to argue with you. If you have good heart and a thinking brain, please stop there, my friend.

If you are writing the truth, please go to the court with me, you can be Lujian's witness.

Remind you, Jan 9, I did not call and say a word to Ratio Transmission at Lujian, and did you really hear that?

Lujian gave me the quotation of rebuilding my car. Rt picked my car up at Lujian. I sent my car to Lujian and I had to go to RT to pick up my car on this Friday. By all means, I do not need to know who RT is. Lujian definitely is in this loop. By the way, it seems you know where I picked up my car the last time, did Mr. He tell you or you had a camera following me?

Lujian is Lujian, if they did sth good to the new immigrants, I feel good too. If they cheated me, or cheated someone else even in one case, they should pay for it.

I always think if I do not sue them this time, will they cheat more people? I am fighting for myself, also for new immigrants who are Lujian's old and potential customers.

Update to friends who concerns this matter, these weekend I found the transmission is still leaking after going back to Lujian to repair. More badly, the garage and myself also found out the anti-freeze is leaking. They overfill the transmission oil at a very high level,(this will damage the transmission,) Any other damage is still pending for further inspection. If it's found out they intended to damage my car, they are in big trouble.

Initially I do not want to spend too much time on this post, but I still have to. I hope more friends concern about this topic. Please support me! I win, you win. Fewer garages dare cheating us in the future.

It's 0:15, I'm not supposed to sleep this late, this is going to be counted in Mental Loss.
--------------------------------------------------------------------------------