S_tone

我大概2个月前在美国网上买了2个东西，500美元，用paypal付的，但东西一直没收到，和厂家交涉他一直推脱，有没有什么办法能追回这笔钱？ 请有经验的朋友给点意见，谢谢！

JHJY

你和卖家的任何纠纷协商必须通过PayPal进行,这样PayPal那里才会有相应的记录,切记你不能直接和卖家进行协商。如果在一定的期限内协商无果,你必须将此升级---向PayPal提出索赔申请。通常在此情况下卖家是不会耍无赖的，否则会影响他的信用。


以下是在PayPal登记和买家产生纠纷以后，PayPal的回复，供你参考。
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Dear ,S-Tone
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( H+ l0 [2 _$ ~* h/ oYour Item Not Received dispute for the payment you sent to XXXXXXXX on
Jan 27, 2008 (Transaction 2ND61054886XXXXXL) is now open.

By opening a dispute, you are communicating with the seller, not PayPal,
! q* [& d0 V( j& Z( @/ V$ u$ L- xabout this problem transaction. We will email you when your seller posts a
response in the Resolution Center.

To learn more about PayPal's dispute resolution process, log in to your
) o) ?) L% U/ ?1 A4 |+ n* jaccount and click the “Tutorials” link on the Resolution Center tab.
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Deadline: Feb 24, 2008
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On Feb 24, 2008, this dispute will automatically close unless you escalate
) X0 F$ O1 g" ?- oit to a PayPal claim. By escalating to a claim, you would be asking PayPal
to review the case and decide the outcome.
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/ R- V1 i$ C- a# }" q- i0 {4 `We will remind you by email when the deadline is approaching. A closed
" h) t2 b, A9 Y, Q& ^# sdispute cannot be reopened or escalated to a PayPal claim.

' S3 X) [  @7 B" eThank you,

PayPal


. T3 I, T) ^( m, t; j: GPlease do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
8 U0 ^% D0 \! J, c: Pand click the Help link located in the top right corner of any page. If
your inquiry is regarding a claim, log in to your PayPal account and go to
the Resolution Center.

S_tone

谢谢JHJY的信息， 刚才跟商家协商，问题已解决，商家退钱到了我的Paypal账号。