S_tone

我大概2个月前在美国网上买了2个东西，500美元，用paypal付的，但东西一直没收到，和厂家交涉他一直推脱，有没有什么办法能追回这笔钱？ 请有经验的朋友给点意见，谢谢！

JHJY

你和卖家的任何纠纷协商必须通过PayPal进行,这样PayPal那里才会有相应的记录,切记你不能直接和卖家进行协商。如果在一定的期限内协商无果,你必须将此升级---向PayPal提出索赔申请。通常在此情况下卖家是不会耍无赖的，否则会影响他的信用。
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以下是在PayPal登记和买家产生纠纷以后，PayPal的回复，供你参考。
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Dear ,S-Tone
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3 W, I* Z% o% e" X3 jYour Item Not Received dispute for the payment you sent to XXXXXXXX on
Jan 27, 2008 (Transaction 2ND61054886XXXXXL) is now open.
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: R* j* C4 n. d- \! ]' aBy opening a dispute, you are communicating with the seller, not PayPal,
about this problem transaction. We will email you when your seller posts a
response in the Resolution Center.

  G0 S% y- y% d6 CTo learn more about PayPal's dispute resolution process, log in to your
account and click the “Tutorials” link on the Resolution Center tab.
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-----------------------------------
Deadline: Feb 24, 2008
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2 d% d, K- S1 f1 _% u% s3 \" kOn Feb 24, 2008, this dispute will automatically close unless you escalate
it to a PayPal claim. By escalating to a claim, you would be asking PayPal
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6 y7 y5 Q% _- Z! D* }We will remind you by email when the deadline is approaching. A closed
dispute cannot be reopened or escalated to a PayPal claim.

( ^- Y8 f. M6 Y" b) Q% g- W; eThank you,
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# ]4 y7 c7 I: `5 [2 X! FPayPal
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8 _6 q& _) d/ S! L5 hPlease do not reply to this email. This mailbox is not monitored and you
! }/ T5 z- Q. g0 Uwill not receive a response. For assistance, log in to your PayPal account
and click the Help link located in the top right corner of any page. If
your inquiry is regarding a claim, log in to your PayPal account and go to
the Resolution Center.

S_tone

谢谢JHJY的信息， 刚才跟商家协商，问题已解决，商家退钱到了我的Paypal账号。