S_tone

我大概2个月前在美国网上买了2个东西，500美元，用paypal付的，但东西一直没收到，和厂家交涉他一直推脱，有没有什么办法能追回这笔钱？ 请有经验的朋友给点意见，谢谢！

JHJY

你和卖家的任何纠纷协商必须通过PayPal进行,这样PayPal那里才会有相应的记录,切记你不能直接和卖家进行协商。如果在一定的期限内协商无果,你必须将此升级---向PayPal提出索赔申请。通常在此情况下卖家是不会耍无赖的，否则会影响他的信用。
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以下是在PayPal登记和买家产生纠纷以后，PayPal的回复，供你参考。
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Dear ,S-Tone

% {9 }) M. d9 g$ O/ D8 GYour Item Not Received dispute for the payment you sent to XXXXXXXX on
, W: l; D$ G9 R+ W, XJan 27, 2008 (Transaction 2ND61054886XXXXXL) is now open.
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* }% m+ G' e1 z( \* c  q* ABy opening a dispute, you are communicating with the seller, not PayPal,
& i; d* `  R' y+ l' cabout this problem transaction. We will email you when your seller posts a
response in the Resolution Center.
$ l" m; N6 l8 E2 i4 P+ J8 m
To learn more about PayPal's dispute resolution process, log in to your
account and click the “Tutorials” link on the Resolution Center tab.
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Deadline: Feb 24, 2008
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On Feb 24, 2008, this dispute will automatically close unless you escalate
it to a PayPal claim. By escalating to a claim, you would be asking PayPal
to review the case and decide the outcome.

1 K# \6 T' }, h) L# h& nWe will remind you by email when the deadline is approaching. A closed
; q% y2 N& c; V% p$ ]( U: E5 gdispute cannot be reopened or escalated to a PayPal claim.
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Thank you,

PayPal
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# g2 _* ], x- }1 O& qPlease do not reply to this email. This mailbox is not monitored and you
+ U; U% D1 I+ n8 G( \  y( rwill not receive a response. For assistance, log in to your PayPal account
and click the Help link located in the top right corner of any page. If
7 A! m* g+ z$ i( P2 Qyour inquiry is regarding a claim, log in to your PayPal account and go to
. Y; ]9 B# |1 ^' ithe Resolution Center.

S_tone

谢谢JHJY的信息， 刚才跟商家协商，问题已解决，商家退钱到了我的Paypal账号。