S_tone

我大概2个月前在美国网上买了2个东西，500美元，用paypal付的，但东西一直没收到，和厂家交涉他一直推脱，有没有什么办法能追回这笔钱？ 请有经验的朋友给点意见，谢谢！

JHJY

你和卖家的任何纠纷协商必须通过PayPal进行,这样PayPal那里才会有相应的记录,切记你不能直接和卖家进行协商。如果在一定的期限内协商无果,你必须将此升级---向PayPal提出索赔申请。通常在此情况下卖家是不会耍无赖的，否则会影响他的信用。
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以下是在PayPal登记和买家产生纠纷以后，PayPal的回复，供你参考。
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Dear ,S-Tone
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Your Item Not Received dispute for the payment you sent to XXXXXXXX on
+ k/ L2 k+ g1 ~& W0 JJan 27, 2008 (Transaction 2ND61054886XXXXXL) is now open.

; v% p: D! G, V* E: UBy opening a dispute, you are communicating with the seller, not PayPal,
about this problem transaction. We will email you when your seller posts a
) r! E% ]( y- T+ Cresponse in the Resolution Center.
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To learn more about PayPal's dispute resolution process, log in to your
% J' U4 j2 l- ?5 b  Iaccount and click the “Tutorials” link on the Resolution Center tab.
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: Z  W  F5 L1 W. s- ^1 B-----------------------------------
, \' A0 X1 E  j) a9 j9 hDeadline: Feb 24, 2008
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. Y& o' t0 u6 s+ XOn Feb 24, 2008, this dispute will automatically close unless you escalate
it to a PayPal claim. By escalating to a claim, you would be asking PayPal
( p# }) M( N1 ~+ A" J' i# a! Dto review the case and decide the outcome.
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2 l4 K8 Y& ~4 w' I/ L, A5 w$ J, h- mWe will remind you by email when the deadline is approaching. A closed
dispute cannot be reopened or escalated to a PayPal claim.

Thank you,
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PayPal


Please do not reply to this email. This mailbox is not monitored and you
; }( g- N* d) l, W5 bwill not receive a response. For assistance, log in to your PayPal account
and click the Help link located in the top right corner of any page. If
+ K  i' n  B' D: r. tyour inquiry is regarding a claim, log in to your PayPal account and go to
7 J" ]+ h; J, M6 u5 y& t  m; v  ^* xthe Resolution Center.

S_tone

谢谢JHJY的信息， 刚才跟商家协商，问题已解决，商家退钱到了我的Paypal账号。