讨厌加航

天外飞仙 · 发表于 2003-3-7 15:04

讨厌加航

去年送女儿回国. 在dorval机场, 加航强迫为女儿购买返程票, 否则不能check-in.

当时争执很久, 我们告诉加航, 不需要这张票, 因为不知女儿何时回, 更不知将乘哪家航班. 直至起飞前半小时, 加航终于得逞. 但告诉我们说, 如确实未用此票, 可退.

于是前往北京office退之, 答曰, 要等半年以上方可退成; 如到dorval来退, 当时即可. 于是携票到dorval, 旋被告之, 不可退.

遂联系customer solutions, 传真永远占线. 电话没有. 写信去, 没有回音.

打无数电话, 将故事讲到连语法错误都没有了. 至今未果. 今天再打, 跟他们说, 先把退票的事放一下, 我能否complain一下办事效率, 及给乘客造成的trouble等等, 可否将我转到一right person. 将故事再讲两遍后, 被告之, 俺们没有这样的电话, 请等customer solutions联系你.

:confused: :confused:

:confused:

唉唉唉, 擦亮眼睛看加航吧

Monk Royal · 发表于 2003-3-7 15:13

为什么不坐 CATHAY PACIFIC 国泰呢? 服务又好,又同声同气。美国 UA 的服务比加航好那么多，都要面临倒闭，如非国家垄断经营，加航早就吃蕉去了。

Money Laundry · 发表于 2003-3-7 15:37

You can only see this kind of idiot company in Canada. Sigh!

cloud_xiao · 发表于 2003-3-7 15:58

555555555~~~~~~~~~~~~~~ :mad: 别提加行了，一提我就想哭。我在温哥华转的机，本来和朋友说好了要见面的。 :p 可是就是因为行李的问题，（不是我的问题

）一下子耽误了6个小时，朋友也没见到。

真气人，我和我妈很开的时候都没哭那~ :mad: ~~就是在加行上闹出的事，让我朋友白白的在外面等了我7个小时。哎一提都是眼泪。呵呵别笑话我哦~~~ eek!

天外飞仙 · 发表于 2003-3-7 16:17

CLOUD_XIAO的问题, 俺也在加航碰到过.

现在想来, 俺倒是千锤百炼啦.

那次俺是出公差, 乘加航, 在dorval即被告之, 你此去温哥华, 有否座位未卜, 因加航over sold啦. 故你的行李, 俺们只给托至温哥华, 到时你自己取自己再托.

因是公差, 不敢耽搁, 先到温哥华再说吧. 结果飞机晚点, 在温哥华着陆时离下一航班还有40分钟, 再等行李看似不太可能. 由是问加航咋办, 一无表情的gentleman说, 要么你留下等行李, 今天别走, 要么你走行李留下.

再次考虑公差不敢误, 好, 俺走, 行李留下.

待到下一航班登机口, 无数人拥在那里等volunteer退票, 因over sold, 现已无座, 于是众人很急, 挤在柜台前, 想问个说法来. 于是加航的lady大光其火, 喝道, 让开!!!

终于持票登机, 俺到北京时, 行李尚在温哥华. 第二天俺从北京开赴南方公干, 行李到, 但俺已在江南, 正热得满头是汗, 因为换洗衣服在行李里哪.

于是决定不坐加航. 但女儿上次回国不是与我同行, 故只拿一张单程加航票, 谁料麻烦若此.

1130CAD呀, 那一张小孩子的票

ChinaStory · 发表于 2003-3-7 17:29

This is a common issue in Canada. Most giant companies operate this way. Too much protected by the government. In the end, they are losing customers, losing their own employees, losing the world. This is why many see a lot of business and facilities within Canada are being taken over and managed by US people. As the world today is becoming more and more globalized, Canada and Canadians got to change. Unfortunately our current election system and many unbelievably complicated policies don't necessarilly support such a move toward a more dynamic Canada in synch with the world main stream. A common reason is Canadians have their value. As I see it, it is half and half. To make Canada a really better place for work and living, everybody got to do something, step by step, for the good of Canada and ourselves. Why not try different news paper, constructively, come out your story. If not in Canada, then US newspaper, or any other media, like you did with SINOQUEBEC. Raise it as a topic for public discussion. As an individual, you are not able to change the world alone. If many are with you, you are capable of making anything impossible to happen. That is the way it is, in a liberal and democratic society. No competition and no criticizm, no progress. Good quality of people always know when and how to come out their concerns and ideas to the public, regardless of nationality. A responsibility not only for ourselves, but also for the rest of Canadian people, and the country.

peterpan1668 · 发表于 2003-3-8 03:13

I am also got enough with Air Canada, and it damaged my samples and baggages, lost baggages especially for me baby strillor, all the complains I made in the past, non of one single complaints they were take cared. I believe the best way is: we united together to send our complaints to Federal Trafic Minister. let me know if anyone interested.

天外飞仙 · 发表于 2003-3-8 11:30

Federal Trafic Minister是怎样的一个部门？

我原希望在媒体上开展一个open discussion，探讨一下到底谁给了加航这样的权力，强迫乘客买机票。

Princess · 发表于 2003-3-9 17:13

唉，就是联邦的交通部了！还有一个办法，就是找你住区的众议员！你们联合起来一起告吧！！！最重要的啊，是提供你当时的机票或登机卡，还要大家都签名！　
再指点你一找啊，你就说加航不准你上飞机，因为你是中国人！他们种族歧视你啊！你要当时张嘴说，他们马上就软了！你要再需要我老人家指点你，你就说拉！　
加航什么都差！但愿下次本拉登大英雄炸加航四架飞机！出口恶气！

cdgame · 发表于 2003-3-9 19:05

就事论事，你可以投书报社，也可以联系加航的PUBLIC RELATIONSHIP部门，听说专门有部门管理类似投诉，需要问问才知道确切电话什么的。