S_tone

我大概2个月前在美国网上买了2个东西，500美元，用paypal付的，但东西一直没收到，和厂家交涉他一直推脱，有没有什么办法能追回这笔钱？ 请有经验的朋友给点意见，谢谢！

JHJY

你和卖家的任何纠纷协商必须通过PayPal进行,这样PayPal那里才会有相应的记录,切记你不能直接和卖家进行协商。如果在一定的期限内协商无果,你必须将此升级---向PayPal提出索赔申请。通常在此情况下卖家是不会耍无赖的，否则会影响他的信用。
( w1 u2 X. ~" z) N7 [- ]1 c

( I5 Y4 ~/ _; X; s4 z* o以下是在PayPal登记和买家产生纠纷以后，PayPal的回复，供你参考。
-----------------------------------------------------------------------------------
2 Z0 f. i; }2 O% f2 ^2 G
: Q9 M0 S3 ?7 G6 Q. N+ u
Dear ,S-Tone

Your Item Not Received dispute for the payment you sent to XXXXXXXX on
7 p& ?9 h; c; W- m! rJan 27, 2008 (Transaction 2ND61054886XXXXXL) is now open.
6 n% w8 U6 S8 _4 p: E/ o2 r& t
By opening a dispute, you are communicating with the seller, not PayPal,
about this problem transaction. We will email you when your seller posts a
4 _! c  y8 u8 X1 v9 |) G! Mresponse in the Resolution Center.

* T4 [& |. ~4 }4 m& xTo learn more about PayPal's dispute resolution process, log in to your
6 i* s' X$ U# p' l8 yaccount and click the “Tutorials” link on the Resolution Center tab.

/ P  C9 y* i. q3 H
-----------------------------------
& Z4 q* D1 z8 BDeadline: Feb 24, 2008
-----------------------------------
. M% r" Y$ U- o* p6 U
* z2 }" l3 T0 y& P( r4 XOn Feb 24, 2008, this dispute will automatically close unless you escalate
it to a PayPal claim. By escalating to a claim, you would be asking PayPal
( ~9 k) ]  ^& C  Vto review the case and decide the outcome.

  Z% H: d9 N: S7 |We will remind you by email when the deadline is approaching. A closed
' ?* c% D5 F8 _' Fdispute cannot be reopened or escalated to a PayPal claim.

% A) u5 d  v0 ?& d9 y: {Thank you,
1 F/ ^) e: l9 ?+ e* S
PayPal
( L+ b) Z. A$ p+ ?9 _
( L% Y. u4 Q1 L/ H* N* T
Please do not reply to this email. This mailbox is not monitored and you
$ J8 {1 J. F! `7 A% e% b0 [will not receive a response. For assistance, log in to your PayPal account
. P  F+ ^1 v5 ]8 f, _  cand click the Help link located in the top right corner of any page. If
5 l7 f/ \& v' v" pyour inquiry is regarding a claim, log in to your PayPal account and go to
# M# A3 h1 y3 l4 gthe Resolution Center.

S_tone

谢谢JHJY的信息， 刚才跟商家协商，问题已解决，商家退钱到了我的Paypal账号。