The Value Added team is responsible for managing all aspects of outsourcing the services that cannot be done in-house, such as embedding the software, repackaging the product, and testing. The Coordinator is responsible for various administrative tasks, such as quoting, setting up the orders, expediting, invoice reconciliation, etc. This position interacts extensively with various internal departments, as well as with MADC and our 3rd party Logistics Providers.
Responsibilities
-Submitting quote requests to service providers and Quoting Value Added services to Product Marketing
-Setting up programs as per customer specifications. Maintenance of value added orders program master files.
-Handling all activities related to the First Article process.
-Validation and Release of Value Added orders.
-Coordination of work-in-process Value added orders with 3rd party Logistics Providers and the Memphis DC. Advances shipment notifications, Follow-up, expediting, and tracking of such orders.
-Exceptions handling, discrepancies, and issues within the Value added process.
-Generating monthly Value Added statistics
-Managing Make to Stock orders
-Monitoring all outsourced activities associated with hazardous materials
-Other tasks as assigned
Qualifications and Experience
-University degree
-Minimum 1-2 years experience in an office environment
Competencies (Skills & Behaviors)
-Solid knowledge of Microsoft Office applications (Excel is a must, Acces is a great asset)
-Exceptional attention to detail
-Ability to multi-task and to prioritize
-Sense of responsibility and urgency
-Superior customer service aptitude and strong interpersonal skills
-Ability to work well within an interdependent team
Job Title: Convergia - Voice Engineer Level III
Job ID: 1352
Position Overview
Responsible for the design, maintenance and documentation of VoIP networks and commercial solutions in a Pan-American Voice Network.
Responsibilities:
Provide technical and process guidance to others in the evolution, testing and integration of VoIP and other IP-based applications platforms. Research and understand the service requirement from the marketing team. Document and implement technology and network architectures. Develop and execute test plan and test cases to verify the configurations against the target services. Understand/Resolve technology issues and support NOC in Ticket resolution
Qualifications
Required Knowledge:
* Extensive knowledge and working experience with VoIP network elements (e.g. Softswitch, Application Servers, Session Border Controllers, IP PBXs) and architectures (e.g. VoIP and PSTN).
* Expert-level knowledge of VoIP protocols (e.g. SIP, RTP) and IP network protocols ((e.g. TCP/IP), security (e.g. TLS), VoIP access designs (e.g. Managed Ethernet Access), and network management (e.g. SNMP).
* System integration experience with large-scale VoIP deployments and converged/collaborative services for enterprises.
* Deep working knowledge of Ethernet and TDM networks;
Required Skills & Abilities:
* The position requires excellent written & interpersonal skills to build relationships with external and internal clients and suppliers at all levels.
* Strong organizational skills, including the ability to plan, coordinate, and monitor a significant number of functions/tasks simultaneously.
* Innovativeness and creativity is required to complete unusual or vaguely defined tasks and assist in developing new practices and procedures.
* Voice TDM over IP;
* QoS;
* In-depth knowledge of TDM, SS7/C7, ISDN, R2-MFC, etc.
* VoIP expertise in SIP, MGCP, H.323 and H.248
Desirable skills:
* SONUS architecture: PSX, ASX, GSX, SGX, IMX, Movius.
* MPLS, BGP, OSPF, Multicast, and other networking protocols;
Required Professional Designation/Certification:
Professional Engineer or equivalent
CCNA, CCNP
Experience:
Minimum 5 years experience in an engineering/integration environment
Job Title: Outside Sales Representative
Job ID: 1471
Position Overview
Are you looking to develop your sales career? We are looking for dynamic Outside Sales Representatives to cover the Province of Quebec, based out of our world class facility in Pointe Claire.
Position Overview:
Reporting to the Sales Director, you will be accountable for delivering results in acquiring new business and growing high value existing customers; which in turn will grow company revenues within this fast paced and competitive market. Your success will come from delivering competitively priced services which address our customers' business needs while identifying other growth opportunities within the account.
Job Duties / Accountabilities:
* Development and funnel management activities with a strong focus on prospecting activities.
* Develop and execute appropriate sales strategies.
* Utilize solution selling practices to uncover customer needs.
* Develop formal proposals as required for new and existing customers.
Benefits include:
* Great base and commissions
* Daily, weekly, monthly and quarterly bonuses
* Full Medical and Dental benefits package
* World-Class Head Office
* On-Site Medical Facility with fully trained Nursing staff
* 24/7 access to on site Professional Fitness Center
* Gourmet Employee discounted Cafeteria
Required Skills:
* Sales experience.
* Qualified candidates need to speak French fluently and possess excellent communication skills, both verbal and written.
* Self-motivated, driven to succeed with strong organizational, planning and interpersonal skills.
* Demonstrated maturity, self confidence and flexibility with good business sense.
* Ability to adapt and excel in fast paced, changing market conditions.
Job Title: Skilled Building Maintenance Worker
Job ID: 1046
Position Overview
General Maintenance duties of both the interior and exterior facilities as required.
Note: This position requires an individual who can be assigned a multitude of tasks and has the ability to execute with autonomy. Experience working on projects (creating a spreadsheet to document all aspects of a project, ensuring budgetary needs are met, invoices are processed, follow up with contractors) would be a strong asset.
Responsibilities
-Construction duties
-Interior refurbishment of office areas
-Maintenance of interior and exterior facilities
Qualifications and Experience
-Previous experience in the following areas: Previous experience in 1 or more of the following disciplines (licensed tradesman)
-Finishing carpentry 20+ years (residential, with cards) with:
-Painting/ plastering 20+ years (with cards preferrable)
-Home renovation (20+ years)
-Ability to provide physical effort
-Trade experience an asset
-Strong mechanical background an asset
-Project management
-Computer knowledge essential
Job Title: Customer Service Advocate-Bond Management
Job ID: 1650
Position Overview
CSA Bond Management
Position Overview
The Customer Service Advocate ¿ Bond Management is responsible to identify and action commitment issues pertaining to the bonded inventory program. The CSA must ensure that all the necessary steps are taken to resolve the commitment issue. Interface will be directly with Sales.
Responsibilities
-Bond Filling
-Bond Constraint Report Issues are identified based on the following criteria
-MRP demand to ensure proper coverage based on customers MRP needs.
-Bond Allocation- lines > 49.99% allocated considered non problematic lines
-CBO allocation- Orders within the 60 day window coverage.
Action Required
-Identify lines where there is inventory available to support an unallocated bond line (Manual Allocation issue) and ensure allocation.
-Identify lines where there is inventory available in another region to support an unallocated bond line (Inter-company transfer) and request transfer if needed.
-Identify lines where bonds are empty, with allocated CBO that is equal or exceeds bond level. (Considered no Issues)
-Identify lines that are past due, with PBO docking within (3) three weeks and make sure to follow up and get parts allocated and released. (Considered as non-issues within 3 weeks)
-Identify new bond lines and action lines where there's an immediate MRP demand to proactively resolve any upcoming issues, if no immediate demand, allow at least (1) one week before requesting improvement.
-Identify Consignment customers and take quantity in consideration based on customers.
-Look at Quantity on hand and take in consideration when identifying issues if MRP demand is flagged "G" (Gross MRP), if "N" (Net MRP), should not be taken in consideration.
-Confirm product dock dates to customer on unallocated bond lines.
-Clear Communication
-Strategize, co-ordinate and clearly communicate issues regarding bond fulfillment with Sales. Ensure appropriate follow up and closure of issues.
-Accurate and timely turn around
-Ensure that accurate data is returned
-Ensure customer's turn around expectation is met
-Ensure customer's service level expectations are met
-Documentation
-Update backlog management tool, TOPS, with action
Qualifications and Experience
-University Education or 3-5 years of previous customer service experience in a fast paced dynamic environment.
-Operating knowledge of Microsoft Office (Excel, Outlook)
-Strong Interpersonal and communication skills
Competencies (Skills & Behaviors)
-Delighting the Customer Anticipates and strives to exceed expectations.
-Detail Oriented
-Time management skills and the ability to multi-task
-Ability to use automated information systems to analyze customer backlog
-Ability to meet deadlines
-Effective communication skills
-Positive attitude
-Ability to build relationships
-Ability to take initiative and suggest improvements
-Ability to take ownership of issues; results oriented
-Ability to maintain focus under pressure
-Professional and mature
Job Title Customer Service Advocate-Expedite
Job ID: 1651
Position Overview
RSC Ordonnancement
Aperçu du poste
Le Représentant du Service à la clientèle Ordonnancement s'assure que les engagements des fournisseurs correspondent aux ententes pour les commandes en souffrance aux clients. Le RSC est responsable d'aviser les Ventes et de travailler avec elles pour concevoir une stratégie d'ordonnancement des engagements des fournisseurs. Le contact se fera directement avec les Ventes, la Gestion de l'actif, le Marketing, les représentants du Soutien au marketing, les champions des fournisseurs, les représentants locaux des fournisseurs, etc. et possiblement les clients.
Responsabilités Proactives
-Commande en souffrance au client en retard selon la date déterminée
-Identification des lignes des commandes en souffrance des clients où les engagements des fournisseurs ne soutiendront pas les engagements de Future envers ses clients
-Avis aux Ventes des écarts de date
-Établissement de stratégies avec les Ventes concernant le meilleur moyen d'ordonnancer les engagements
-Identification claire de l'entité responsable de répondre au problème : Ventes ou RSC
-Suivi de l'implantation du plan
-Révision des engagements du système de Future dans les cas où les engagements des fournisseurs ne peuvent être améliorés (Les Ventes doivent confirmer que le client a été averti avant de procéder à une modification de l'engagement.)
-Collaboration avec la Gestion de l'actif, le Marketing, les champions des fournisseurs, les représentants du Soutien au marketing, les représentants locaux des fournisseurs, etc. pour améliorer les engagements du fournisseur.
-Communication claire
-Communication claire et suivi auprès des Ventes afin de s'assurer que les arrangements répondent aux besoins de nos clients ainsi qu'à ceux de Future.
-Redressement précis et en temps opportun
-Acheminement des données adéquates
-Documentation
-Documentation de toutes les mesures dans l'outil de gestion des commandes en attente (TOPS)
Responsabilités Réactives
-Demandes des Ventes
-Réponse aux demandes des Ventes concernant les responsabilités proactives principales de façon claire, précise et opportune.
Titres, qualités et expérience
-Éducation universitaire ou 3 à 5 ans d'expérience en service à la clientèle dans un environnement dynamique et rapide
-Connaissance pratique de Microsoft Office (Excel, Outlook)
-Habiletés marquées en communications interpersonnelles
Compétences (habiletés et comportements)
-Surpasser les attentes du client anticipation des attentes et effort pour y répondre
-Minutie
-Compétences en gestion du temps et polyvalence
-Capacité à utiliser des systèmes de renseignements automatisés pour analyser les commandes en attente des clients
-Capacité à respecter des échéanciers
-Habiletés marquées en communication
-Attitude positive
-Capacité à bâtir des relations
-Capacité à prendre des initiatives et à suggérer des améliorations
-Capacité à assumer la responsabilité des problèmes; souci d'obtenir des résultats
-Capacité à garder sa concentration sous pression
-Professionnalisme et maturité
Job Title: Customer Service Advocate-Expedite
Job ID: 1651
Position Overview
CSA Expedite
Position Overview
The Customer Service Advocate Expedite ensures that Supplier Commitments are aligned to meet Customer Backorder Commitments. The CSA is responsible and accountable to notify and work with Sales to develop a strategy to align supplier commits. Interface will be direct with Sales, Asset Management, Marketing, Marketing Support Reps, Supplier Champions, Local Supplier Representatives, etc. and possibly the customer.
Responsibilities - Pro Active
-Customer Backorder - past due by commit date.
-Identify CBO lines where the supplier commits will not support Future commitments made to our customers.
-Notify Sales of commit date discrepancies.
-Strategize with Sales regarding the best course of action to help align the commitments.
-Clearly identify whose action will be to address the issues: Sales or CSA.
-Ensure follow up plan is implemented
-Revise Future system commitments in cases where supplier commitments cannot be improved. (Sales must confirm that customer has been advised before a commitment change is made.)
-Work with Asset Management, Marketing, Supplier Champions, Marketing Support Reps, Local Supplier Representatives, etc to improve supplier commitments.
-Clear Communication
-Clear communication and follow up with Sales to ensure reconciliations meet the needs of our Customer as well as Future.
-Accurate and timely turn around
-Ensure that accurate data is returned.
-Documentation
-Ensure all actions are documented in the Backlog Management tool (TOPS)
Responsibilities -Reactive
-Sales Requests
-Respond to Sales requests linked to pro-active core responsibilities clearly, accurately and in a timely fashion
Qualifications and Experience
-University Education or 3-5 years of previous customer service experience in a fast paced dynamic environment.
-Operating knowledge of Microsoft Office (Excel, Outlook)
-Strong Interpersonal and communication skills
Competencies (Skills & Behaviors)
-Delighting the Customer ¿ Anticipates and strives to exceed expectations.
-Detail Oriented
-Time management skills and the ability to multi-task
-Ability to use automated information systems to analyze customer backlog
-Ability to meet deadlines
-Effective communication skills
-Positive attitude
-Ability to build relationships
-Ability to take initiative and suggest improvements
-Ability to take ownership of issues; results oriented
-Ability to maintain focus under pressure
-Professional and mature
Job Title: Customer Service Advocate-Problematic Backlog Part Creates and Interco
Job ID: 1636
Position Overview
Role: CSA ¿ Problematic Backlog Part Creates & Interco
Position Overview
The Customer Service Advocate ¿ Problematic Backlog Part Creates & Interco
ensures that Supplier commitments linked to Customer back order are valid. The CSA is accountable for all aspects of PBO validation. End goal is to ensure that all Customer Backorder commitments are on time. Interface will primarily be direct with sales, MSR and Asset Teams as well as marketing.
Pro Active Responsibilities
¿ Inter-company Transfer Commit dates
o Co-ordinate with Asset Management in all regions to obtain proper commit dates for Inter-company transfers.
o Update Interco PBO to resolve commit date alignment issues
o Service Level Agreement: All dates must be aligned with supplier weekly.
o Advise Sales of any issues.
¿ Part Create
o Provide CBO order where FPN is not created greater than 2 days (service level) to marketing and sales.
o Elevate when marketing is not creating part and pursue until part is created.
o Ensure sales is addressing part creates rejects (pricing, quantity) and that all quotes have been submitted on all part creates.
o Follow-up on part create order changes where identified
o Service Level agreement: All part creates should be created by the end of the 3rd day (exceptions only to customer delays or if order has confirmed to cancelled).
¿ Documentation
o Ensure all actions are documented in the Backlog Management tool (TOPS)
¿ Sales Requests
o Respond to Sales requests linked to core responsibilities in a timely fashion
o Clearly Communicate all issues
Qualifications and Experience
¿ University Education (preferred) or 3-5 years of previous customer service experience in a fast paced dynamic environment.
¿ Operating knowledge of Microsoft Office (Excel, Outlook)
¿ Strong Interpersonal and communication skills
.
Competencies (Skills & Behaviors)
¿ Delighting the Customer ¿ Anticipates and strives to exceed expectations.
¿ Detail Oriented
¿ Time management skills and the ability to multi-task
¿ Ability to use automated information systems to analyze customer backlog
¿ Ability to meet deadlines
¿ Effective communication skills
¿ Positive attitude
¿ Ability to build relationships
¿ Ability to take initiative and suggest improvements
¿ Ability to take ownership of issues; results oriented
¿ Ability to maintain focus under pressure
¿ Professional and mature
Job Title: Corporate Cleaner
Job ID: 1585
Position Overview
The General Maintenance-Cleaner will be responsible for the overall cleanliness of the building as well as ensure that all required areas are stocked with necessary supplies.
Responsibilities
-Clean offices including dusting and polishing furniture, vacuuming, sweeping, mopping, washing walls and windows.
-Clean washrooms, cafeteria, gym, etc. and replenish supplies (soaps, papertowels, toilet paper, etc.) as needed-
-Operate various cleaning machines including vacuum, floor polisher, carpet cleaner and scrub machine
-Dispose of garbage from office areas
-Clearing and picking up of debris
-Additional duties may be assigned as required
Qualifications and Experience
-Experience in light janitorial duties
-Be able to work in an office environment
-Be able to operate cleaning machinery
Please Note: this position is from 12pm to 8:30pm and is located at our building in Vaudreuil.
Job Title: Senior Accountant
Job ID: 1536
Position Overview
The Senior Accountant will be primarily responsible for the preparation of North American financial statements. The Senior Accountant must ensure that the statements are accurate and complete. Other important tasks include, reviewing general ledger accounts, issuing departmental and branch statements, preparing budgets and the preparation of financial statements for affiliated companies. Also, they must develop a complete understanding of the Future group of companies. Completing various government reports and special projects as requested.
Responsibilities
-Provide an important contribution during the month-end close process
-Complete various year-end audit requirements
-Provide strong analysis of various Balance Sheet and Income Statement accounts
-Participate in projects involving continuous improvement in both efficiency and reporting
-Complete special projects as required
Qualifications and Experience
-University degree in Accounting or Finance
-CA Professional designation required
-Multinational company experience
-3-5 years experience in accounting
-Knowledge of Oracle / Hyperion (an asset)
-Strong working knowledge of Microsoft Excel and Word
Convergia Networks, which is part of a 40-year-old multi-billion dollar global corporation, is looking for part-time Inside Sales Representatives.
* Base + incentives
* Paid training
* Free shuttle from downtown (subject to availability)
* World-class facility
* Access to fitness center & gourmet cafeteria
Responsibilities:
As an Inside Sales Representative, you will contact our existing and potential customers to promote and sell Convergia business products and services.
Requirements:
Able to work a minimum of 20 hours per week.
Fully bilingual (French and English) other languages are considered an asset.
Minimum High School Diploma
Excellent negotiation skills.
Flexible and adaptable to change.
Team player
Professional
Job Title: Analyst - Transportation
Job ID: 1633
Position Overview
The Transportation Analyst is responsible for the analysis and reporting of key performance metrics within the Transportation group as well as undertaking research and analysis for special projects. The position is responsible for the follow-up actions resulting from these analyses and is empowered to propose solutions and to implement cost-reduction measures approved by management. Also required is hands on work related to routing and system management
Responsibilities
-Compile and publish monthly freight related metrics and report to management on a monthly basis.
-Compile and publish any ad-hoc reporting that may be required.
-Reviews request for permanent freight waivers, determines if accounts meet the established criteria and approves or denies accordingly.
-Responds to transportation related inquiries from internal customers.
-Maintains Routing guides and payment status of all inbound shipping
-Control and management of Transportation related systems and databases
-Prepares recommendations to lower costs, improve performance and/or increase customer satisfaction based on best practices.
Qualifications and Experience
-Bachelor¿s degree in Finance, Commerce, Transportation Management, Supply Chain Management or equivalent work experience.
-Computer skills must include extensive knowledge of Excel, Word, Access, PowerPoint and basic Outlook
Competencies (Skills & Behaviors)
-Able to effectively present information, generate professional business correspondence and respond to questions from groups of managers, customers or other employees.
-Able to communicate in a professional and diplomatic manner to peers, manufacturers, suppliers and senior management.
-Able to manage problems and customers in a professional manner.
-Able to work either in a team environment, or independently, with little or no supervision.
-Able to manage multiple projects/tasks simultaneously.
-Accuracy, timeliness and excellent follow-up skills are essential.
-Must be able to speak English and French (written French would be an asset).
-Must be a quick learner, with initiative and a drive to
Job Title: PeopleSoft System Administrator
Job ID: 1626
Position Overview
Position Overview
PeopleSoft System Administrator: Experience must involve installing and upgrading tools and applications on multi-server environments. Must have two full life-cycles of upgrade experience and working experience with Oracle and SQL Server databases.
Responsibilities
-Strong knowledge in setting up PeopleSoft domains for development, test and production environments
-Strong knowledge in applying Tools patches, maintenance packs, service packs and individual bug fixes.
-Strong knowledge in setting up Enterprise Portal with various Content Providers
-Must have experience of two full life cycles of Tools & application upgrade and solid understanding of the Upgrade Process (Mandatory).
-Knowledge in writing batch / shell scripts to automate files between ftp servers and PeopleSoft servers.
-Knowledge in setting up file server and able to manage local users and groups.
-Strong experience with PeopleSoft environment monitoring, audit and refresh functions, and knowledge in setting up servers on DMZ zone.
-Knowledge in setting up IB messages between PeopleSoft modules
-Knowledge in SOAP and Web Services would be an asset
-Additional Requirements:
-Migration of projects between dev, test, production environments
-Troubleshooting dev, test, production issues and provide solutions
-Must have working knowledge in Oracle and SQL Server databases
-Coordinate with DBA¿s for migrations, upgrades and any table lock issues
-Other duties as required
Qualifications and Experience
-A minimum of scholastic achievement is required, such as a High school diploma, M.I.S. certificate, or Technical certificate, as well as three or more years of directly related experience with PeopleSoft. A university degree is preferred.
-Knowledge of Java, AE, App Package, PeopleCode would be an asset
Competencies (Skills & Behaviors)
-Good communication and Interpersonal skills
-Ability to work in a team environment
-Good Analytical & Problem-solving skills
-Possess a High Regard for Quality Work
-Extremely Motivated, Dynamic & Creative Individual
-Team player
Job Title: Convergia- Online Marketing Manager
Job ID: 1563
Position Overview
We are looking for a highly motivated and results-driven Online Marketing Manager with a minimum of 3 years experience in the area of web marketing. The Online Marketing Manager will be responsible for launching, measuring, analyzing and optimizing campaigns on the Web and for Mobile as well as maintaining relations with third parties.
Responsibilities
-Manage SEO efforts and SEM activities with partners and internally manage Paid Search campaigns and budgets.
-Manage Email marketing and Social media presence on Twitter, Facebook, etc.
-Effectively manage campaigns with focus on RCI.
-Propose new marketing program ideas.
-Develop ad copy, landing pages, banner creative and other marketing collateral.
-Maintain and launch campaigns through Mobile ad networks.
-Manage PR relations.
Qualifications and Experience
-Relevant education.
-Understanding of and experiencing with Online marketing is a must.
-Understanding of essential business models (CPM, CPC, CPA).
-Passion for SEM, the Customer and Analytics.
-Ability to perform ROI analysis and identify tactics for constant improvement.
-Strong written and verbal communication skills.
Competencies (Skills & Behaviors)
-Self-motivated.
-Takes a high level of initiative.
-Strong sense of urgency.
Job Title: Senior Web Application Developer
Job ID: 1196
Position Overview
Senior Web Application Developer
Responsibilities
You will participate in developing, enhancing and supporting a portfolio of applications
You will be involved in all stages of applications development and support
Customer service
Needs analysis
Documentation
Policies/procedures and finished applications
Qualifications
Minimum of 3 years experience focused on web-database applications and development utilizing Microsoft web development tools
Related Microsoft Certification is a strong plus
Practical experience in the following technologies:
-ASP.NET 2.0
-VB.NET
-C#
-Visual Basic 6
-Com+
-XML
-SQL Server 2000 and 2005
-Experience/ knowledge of distribution (WMS) is an asset
Skills
Good Communication & Interpersonal skills
Good Analytical & Problem-solving skills
Possess a High Regard for Quality Work
Extremely Motivated, Dynamic & Creative Individual
Team player
Job Title: Web Application Developer- Commerce Server
Job ID: 1232
Position Overview
Responsibilities
- You will participate in developing, enhancing and supporting a portfolio of applications
-You will be involved in all stages of applications development and support
-Customer service
-Needs analysis
-Documentation
-Policies/procedures and finished applications
Qualifications
- Minimum of 3 years experience focused on web-database applications and development utilizing Microsoft web development tools
-Related Microsoft Certification is a strong plus
-Experience with MS Commerce Server 2007 required
-Experience with MOSS 2007 (MS Office Sharepoint Server) a definite asset
-Practical experience in the following technologies:
a)ASP.NET 2.0
b)C#
c)SQL Server 2000 and 2005
Skills
- Good Communication & Interpersonal skills
-Good Analytical & Problem-solving skills
-Possess a High Regard for Quality Work
-Extremely Motivated, Dynamic & Creative Individual
-Team player Job Title: Manager- Treasury Development
Job ID: 1609
Position Overview
Under the direction of the Corporate Treasurer, the Manager Treasury Development is mainly responsible for the implementation of Banking Services / Products within the company. He / she may be required to work on a very wide range of treasury related development projects and concepts.
Responsibilities
-Assist the Corporate Treasurer in the implementation of a world wide liquidity structure (centralization of funds in Europe and Asia)
-Responsible for managing the treasury system
-Review and optimize various processes
-Maintain banking relationship in its related fields
-Assist the Treasurer in various project related to Finance, FX risk, Reporting & Analysis, etc,.
Qualifications and Experience
-University degree in Finance or Accounting
-Minimum of 10-15 years of experience in Finance, where at least 5 years were dedicated in various treasury sectors
-CFA, MBA or Accounting designation is an asset
-Experience in international treasury an asset
Competencies (Skills & Behaviors)
-Integrity and trust
-Management skills
-Excellent interpersonal and communication skill in both official languages (English and French)
-Results oriented
-Customer focus
-Analytical skill
-Rigorous, meticulous and organized
-Curious and eager to learn
Job Title: Customer Service Advocate-Order Entry
Job ID: 1264
Position Overview
The Customer Service Advocate -Order Change ensures customer back order transactional adjustments are made with accuracy and in timely fashion. The CSA is responsible and accountable for changes through to closure. Interface will primarily be direct with Sales and possibly the customer.
Responsibilities
-Order Entry
-As required - Co-ordinate with Sales to process customer purchase orders.
-Changes to existing Customer Backorder
-Co-ordinate with Sales, Marketing, Asset, Credit, etc. to process all customer back order change transactions. Changes can include the following:
-Price changes
-Part Changes
-MPN changes
-Require date changes
-Quantity Changes
-Ship Via Changes
-Etc.
-Changes to Customer Account Profile information
-Through the use of the CRM tool, ensure changes to customer account profiles are processed.
-Clear Communication
-Clear communication and follow up with Sales to ensure transactions meet the needs of our Customer¿s as well as Future.
-Accurate and timely turn around
-Ensure that accurate data is processed and returned.
-Ensure customer¿s turn around expectations are met.
-Ensure customer¿s service level expectations are met.
Qualifications and Experience
-3-5 years of previous customer service experience in a fast paced dynamic environment.
-Operating knowledge of Microsoft Office (Excel, Outlook)
Competencies (Skills & Behaviors)
-Delighting the Customer ¿ Anticipates and strives to exceed expectations.
-Detail Oriented
-Strong Interpersonal and communication skills
-Time management skills and the ability to multi-task
-Ability to use automated information systems to analyze customer backlog
-Ability to meet deadlines
-Effective communication skills
-Positive attitude
-Ability to build relationships
-Ability to take initiative and suggest improvements
-Ability to take ownership of issues; results oriented
-Ability to maintain focus under pressure
-Professional and mature
Additional Job Information
Please note shift: 11:00am to 8:00pm, Monday to Friday.