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西人著名公司招客服人员,长期FULL TIME,起薪$3-5万/年左右
凯信客户现招聘客户服务人员(CALL CENTER),/ N' f/ [& \5 V8 G5 g3 Q" v. t
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必须有CSR工作经验(2年以上)( U9 i3 |" [ ]( \; Y. i+ M
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有兴趣请发简历到
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[EMAIL="Counselor@canscene.com"]Counselor@canscene.com[/EMAIL]请勿打电话或以其他形式咨询本工作信息
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- c8 i5 ?) w! W8 F! Q简历请以WORD 文档 附件形式发送,标题请注明“客户服务”6 e6 [1 I- b8 _9 O8 z2 I; _
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本职位特别适合 ABC或CBC (本职位对英语能力要求高)7 o% r1 Z& \. @4 }3 _$ j: \9 X
. U/ Y ~1 l7 l工资待遇:年薪视经验而定3万-5万起;
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其他福利待遇将近20项:例如医疗(包括牙科),LIFE INSURANCE, ENTERTAIMENT PACKAGE等等;) V# E( z8 B g9 M' `3 d
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Responsibilities:8 e! R1 |4 j/ z4 ]( G9 l O
• Answer phones and respond to customer requests
7 Q `( s+ ~# I6 x( l' L5 Y/ H• Enter all customer information in computer system accurately2 n8 K4 n+ M9 i2 g2 @& O$ X6 O0 X
• Check on and update customer information when customer calls; R& Z7 `/ `3 W1 k5 e9 O: V% M
• Ensure policies are communicated to client each time, and ensure they are being followed; |& \* h- M4 h/ m
• Enter customer transaction in computer system confirm order details with customer
. b9 B) z* K3 p7 S7 }& b( l• Provide customers with up to date product and service information
* ^0 P# g) u0 J5 e1 X b• Transfer customer calls to appropriate staff
8 ~/ ~4 p3 Y# ~5 f6 {• Identify, research, and resolve customer issues
' z" T* J3 [& r' j) x• Escalate issues through the proper channels when needed
2 R8 Q' _6 T) f6 L• Follow-up on customer inquires not immediately resolved and get back to customer within 24 hours
: H0 m5 h8 M1 \! H8 e1 L• Update customer notes for every call with accuracy and care
, |, y- ^; z) D: T8 F. O+ }& H• Recognize, document and alert the supervisor of trends in customer calls- {" I, u" A8 C) ^; J) W6 ?% g- x- r
• Recommend process improvements3 y; Z2 ^, w" D
• Assure proper documentation flow* Y/ \% D5 e. X2 L. G6 t
• Keep up to date and know how to execute all new polices and procedures
7 Z- q3 O3 m' f* h# A: i• Check e-mails daily and respond to requests from co-workers) g: X L9 u4 p6 ? F
• Keep your voice mail messages up to date+ t; l4 m9 v9 X2 p3 t
• Be on time and ready to work when you arrive everyday8 b. P2 z$ P9 n2 Z
• Adhere to all Investment policies and procedures
f0 D2 j3 I; v: x7 S9 Z( n. M& q& ?• Ensure that all dealings are done with the level of professionalism as expected from all Kitco employees
* C9 g9 X& U8 q0 \• Abide by all personnel polices as outlined in the Kitco handbook
2 r; H t1 l% _7 h4 R9 [• Ensure the best customer service possible- Y2 F9 ^; @. e6 E
• Communicate responsibly with supervisor as issues arise
0 \ X$ O' I% w: Q% X% h6 j/ U' c• Other duties as assigned
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- x! R6 f, L4 V2 h) Z# Z6 wRequirements:* d6 V4 e A: Z7 H! G
• Basic understanding of business practices4 k3 s4 u. y0 m
• Strong customer service skills – at least 2 years experience
, v0 ^( V, A+ v3 I8 \5 j• Listening, validating and empathizing) S8 G! d p6 K* g, r8 j: F4 A
• Dealing with angry or difficult customers
* g+ v+ `! u0 G• Proven analytical ability
8 d, Z y6 U5 V1 Z• Results oriented
! d' Q! m0 [6 _- ? k S• Good initiative8 a1 a/ ]4 g. q' L
• Ability to work under pressure( F/ h0 Z3 j/ v' {
• Computer literate with the ability to learn customer service software applications+ Y0 v3 V }( J% Q. \0 n5 }
• Strong keyboarding skills8 g* x3 g' O* Y! Z$ |, g
• Strong time management skills5 f' z2 V- [6 c& W; w' m4 z
• Strong interpersonal skills3 x4 q( e T8 G5 }) T0 t* d
• Strong communication & organization skills4 p! P4 u& W) Y# G9 _! h2 {+ F
• Reliable
6 J2 h( b$ [9 w# p• Ability to adapt to change' I/ r" [' \6 {8 Z! F
• Positive attitude a5 ~$ _- R3 V' t1 U
• Willing to learn: ?) I* V+ y9 _
• Team player
; {$ o* a, }, u• Bilingual English with Mandarin/ Q+ Q, ?3 E+ q& l4 {: d! j* Z
• Knowledge of investments a definite asset 1 O8 G' b S# a
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& C1 \4 l1 r" h; U凯信移民 凯信就业 WWW.CANSCENE.COM 6 u6 k* B& k6 }/ x
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