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Still Positions Available
西人著名公司招客服人员,长期FULL TIME,起薪$3-5万/年左右 1 L& N8 N* ^/ x9 p- k. A$ Q( C
凯信客户现招聘客户服务人员(CALL CENTER),有兴趣请发简历到/ w8 U' w" M$ G4 E
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[EMAIL="Counselor@canscene.com"]Counselor@canscene.com[/EMAIL]请勿打电话或以其他形式咨询本工作信息
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3 }0 Z6 ?. C7 z+ a p简历请以WORD 文档 附件形式发送,标题请注明“客户服务”0 ~2 M7 J+ z- Y T
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本职位特别适合 ABC或CBC (本职位对英语能力要求高)
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9 W& |, F/ H! t% v6 p1 }工资待遇:年薪视经验而定3万-5万起;
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其他福利待遇将近20项:例如医疗(包括牙科),LIFE INSURANCE, ENTERTAIMENT PACKAGE等等;/ m- l0 @! x, y4 r5 {: i
5 _& `8 T& m- W) b! zResponsibilities:
7 I& R! P# f( Z4 x8 g• Answer phones and respond to customer requests$ e' S4 W2 ?$ g0 h( \
• Enter all customer information in computer system accurately, u0 w8 ~/ m0 z+ M6 M& C' t+ f! X
• Check on and update customer information when customer calls
0 X6 Y* _) q1 i: Y, r9 G• Ensure policies are communicated to client each time, and ensure they are being followed* f4 |% M* Q1 q
• Enter customer transaction in computer system confirm order details with customer0 I( a+ e/ I& u, P* @
• Provide customers with up to date product and service information
0 w9 I2 [" L6 F( A& H% [, r• Transfer customer calls to appropriate staff
! G: J) A2 A& m8 U7 t @. F• Identify, research, and resolve customer issues
; U9 Y6 B+ L" C7 w1 P• Escalate issues through the proper channels when needed3 L9 `. K, `5 |+ |$ S* r9 k
• Follow-up on customer inquires not immediately resolved and get back to customer within 24 hours6 B g" c4 e# R/ c8 i
• Update customer notes for every call with accuracy and care
. J7 S4 O: B- T! X2 f v( E$ r# c• Recognize, document and alert the supervisor of trends in customer calls; c* d# h9 M! d8 s; U7 e
• Recommend process improvements% ?% \; o; V w& c# F: B& R
• Assure proper documentation flow" j+ l+ P5 a) M, b2 e5 x8 u
• Keep up to date and know how to execute all new polices and procedures0 X/ t3 n% [7 N, I4 `
• Check e-mails daily and respond to requests from co-workers
- ~) C1 n2 w0 j+ p0 t• Keep your voice mail messages up to date: D, R9 m- T) ~( k. ]. {8 r+ w0 g# p
• Be on time and ready to work when you arrive everyday' d6 ?# x4 Q" g+ e6 b
• Adhere to all Investment policies and procedures, @& E4 X' a" i5 A7 p3 X( E$ o9 G/ R
• Ensure that all dealings are done with the level of professionalism as expected from all Kitco employees" s5 C8 k; }* r3 g! _' }
• Abide by all personnel polices as outlined in the Kitco handbook
) O8 f4 {. F3 b" l: Y1 F; ]$ [6 J• Ensure the best customer service possible
9 s! }+ f4 h6 J• Communicate responsibly with supervisor as issues arise
1 Z; {0 j+ l' ]' ^/ t- c• Other duties as assigned! B, D$ i* ^2 A) C% A+ {' z
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Requirements:
3 C0 b8 A9 v! N8 W' d• Basic understanding of business practices
9 U1 h: @8 ^: O, D/ q• Strong customer service skills – at least 3 years experience: y- @: }+ S$ L& i1 k$ ?7 k
• Listening, validating and empathizing2 o. `; Y; Z& U! z" C+ ^
• Dealing with angry or difficult customers: u! f) l6 f3 `2 D* _! y/ G
• Proven analytical ability
# \3 e# f/ a: r& A6 u+ n9 I• Results oriented
& W: e0 j3 \! z9 T+ l+ }• Good initiative
/ s/ h( ~! {- d Q; p, @* q• Ability to work under pressure
( J# F# [7 M& ~/ h2 l• Computer literate with the ability to learn customer service software applications
% u* ]4 p: u( ^$ @3 Q3 ^• Strong keyboarding skills
- a5 N3 |1 C/ S$ O3 s* A# x+ w• Strong time management skills
! ?: L J8 p8 B, f0 b2 i# R" P• Strong interpersonal skills
7 P/ i& H3 P h) v8 n& ?• Strong communication & organization skills" W/ i5 H z: K# l' J
• Reliable
8 z9 [* M' Z1 p6 C' I/ m3 C. \• Ability to adapt to change* \4 ~2 J$ I C1 L. G7 t4 d$ n5 a$ c
• Positive attitude; L9 P' c3 i5 F, D9 v" {
• Willing to learn3 [" U9 n, U3 p
• Team player- W4 p% _' i. k0 a6 J
• Bilingual English with Mandarin
' C4 Y6 G5 m, w1 D• Knowledge of investments a definite asset
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