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Still Positions Available
西人著名公司招客服人员,长期FULL TIME,起薪$3-5万/年左右
. h, U6 Z/ V8 D凯信客户现招聘客户服务人员(CALL CENTER),有兴趣请发简历到% \. e% Q) C5 D, y, B* X- O
5 w6 t1 A- {8 W) f, A/ Y1 H[EMAIL="Counselor@canscene.com"]Counselor@canscene.com[/EMAIL]请勿打电话或以其他形式咨询本工作信息, L8 N% ^4 W! ]* K, _) u
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简历请以WORD 文档 附件形式发送,标题请注明“客户服务”+ u; t& S1 N) U5 Y3 q
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本职位特别适合 ABC或CBC (本职位对英语能力要求高)0 `$ i6 S( H3 j
8 }+ `- d0 l0 u/ g. b+ A工资待遇:年薪视经验而定3万-5万起;
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: k( S. l7 s S其他福利待遇将近20项:例如医疗(包括牙科),LIFE INSURANCE, ENTERTAIMENT PACKAGE等等;
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Responsibilities:, x1 Q9 R- K- \) o$ d
• Answer phones and respond to customer requests
, B3 [# t& K0 y5 Q& n9 x• Enter all customer information in computer system accurately9 m1 q9 Y( z; H" Y
• Check on and update customer information when customer calls
# `: V# g( W4 ?6 \' m% t• Ensure policies are communicated to client each time, and ensure they are being followed3 p, P2 `* w, g" J( M$ [$ T- {' x
• Enter customer transaction in computer system confirm order details with customer& x: v& r( H/ J a
• Provide customers with up to date product and service information% z! h- r! h" X. G1 W* r9 \; \
• Transfer customer calls to appropriate staff
* S8 A: ]) y4 _9 \9 N$ f/ d) ]• Identify, research, and resolve customer issues
$ e3 }5 u; j1 m c# O" S• Escalate issues through the proper channels when needed
# j6 o+ `5 U1 M• Follow-up on customer inquires not immediately resolved and get back to customer within 24 hours7 l: _. W# M2 i
• Update customer notes for every call with accuracy and care8 }; Z# k1 U1 N, `
• Recognize, document and alert the supervisor of trends in customer calls
) N3 k2 O7 G0 X; ~9 E5 o• Recommend process improvements/ a' x' I5 A& `9 d, y. u0 Z
• Assure proper documentation flow' h6 \' y0 D- \& D8 L! r' L
• Keep up to date and know how to execute all new polices and procedures# T$ E. @4 F6 @8 P! ?3 o1 p* s
• Check e-mails daily and respond to requests from co-workers
3 d" t p8 O8 {, s; }7 a• Keep your voice mail messages up to date
2 I) j( Q6 i9 U3 V% W/ n• Be on time and ready to work when you arrive everyday3 k3 A( T2 l& b
• Adhere to all Investment policies and procedures. h- c. _ N! E1 f9 j5 ^
• Ensure that all dealings are done with the level of professionalism as expected from all Kitco employees
4 }2 V0 \, w/ E• Abide by all personnel polices as outlined in the Kitco handbook
3 ]9 N* C+ ?( R' O• Ensure the best customer service possible0 j: q3 k) C9 d( l, l2 F
• Communicate responsibly with supervisor as issues arise9 j* Q9 E; e0 P8 Y
• Other duties as assigned1 E2 @ s" R) M5 i
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( v/ l5 j; O' V3 w( {3 e' J/ QRequirements:6 m9 y/ B, h- \6 ?
• Basic understanding of business practices R2 l _1 z( Y& a( q8 G. c1 `
• Strong customer service skills – at least 3 years experience
! y+ M+ z( b- | R* B( T& o) A) b• Listening, validating and empathizing2 S8 ]/ P6 C& ~
• Dealing with angry or difficult customers
V6 }5 g+ U8 A• Proven analytical ability
* @3 J4 N3 O- w$ u2 _% l' Q• Results oriented* a { m1 `& \# j7 m/ N Z0 T
• Good initiative
5 E* D& p% j! U+ n3 d$ Y• Ability to work under pressure, j! [6 b- a8 \6 K3 Q" b% S
• Computer literate with the ability to learn customer service software applications8 m9 }8 B/ {5 T, H
• Strong keyboarding skills3 p5 b& d. I2 \( d; \
• Strong time management skills1 P2 h" D6 N( q2 L
• Strong interpersonal skills, ^/ }% E, H5 [9 v6 l9 p. a* c1 B
• Strong communication & organization skills
4 L; Y5 W7 E! U q• Reliable7 k3 {2 [4 {9 v+ v$ l; P3 r
• Ability to adapt to change0 z7 W2 E$ N3 T( u8 ^
• Positive attitude
' [9 y' ]9 }3 `, j3 I• Willing to learn
4 G3 k2 \8 g3 e8 p4 _' l3 x2 y• Team player
) R8 s: W7 m% h3 ]0 s6 Q• Bilingual English with Mandarin
1 s* M: }+ J+ G• Knowledge of investments a definite asset . u- v' Q) e. w/ \, l- ?
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