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西人著名公司招客服人员，长期FULL TIME，起薪$3-5万/年左右
凯信客户现招聘客户服务人员（CALL CENTER），有兴趣请发简历到
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0 c3 P5 r; w3 FCounselor@canscene.com请勿打电话或以其他形式咨询本工作信息
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简历请以WORD 文档 附件形式发送，标题请注明“客户服务”/ v+ l8 g4 Q9 @ X5 b
6 l6 s) p) {, O4 P/ U本职位特别适合 ABC或CBC （本职位对英语能力要求高）
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+ Z3 k. ?8 V3 X/ {* ^工资待遇：年薪视经验而定3万-5万起，可协商或更高；5 w: ]; X& k) D- K- u
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其他福利待遇将近20项：例如医疗（包括牙科），LIFE INSURANCE, ENTERTAIMENT PACKAGE等等；
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4 y# k$ V' W5 {4 \9 eResponsibilities:; [) M( t8 P, @" m1 J# a& {
• Answer phones and respond to customer requests" q% j$ |9 C1 o
• Enter all customer information in computer system accurately
2 C# P& i, Y9 x• Check on and update customer information when customer calls
9 r4 ]6 v0 z" L+ S0 r( x• Ensure policies are communicated to client each time, and ensure they are being followed
`: |$ X& ^% s& l4 z• Enter customer transaction in computer system confirm order details with customer
( [/ |. f1 ~8 H3 d/ L, X P3 a• Provide customers with up to date product and service information
1 q* W8 D* f) q. O6 _, a• Transfer customer calls to appropriate staff x( K5 \! f7 t0 R
• Identify, research, and resolve customer issues
4 T3 S$ G+ f! m% o8 Z! v• Escalate issues through the proper channels when needed( r+ ~, @2 e$ G
• Follow-up on customer inquires not immediately resolved and get back to customer within 24 hours
: f( \) ?0 z7 N( E9 p• Update customer notes for every call with accuracy and care
: t$ ]: f" ]8 N- {• Recognize, document and alert the supervisor of trends in customer calls
, Z8 k1 H0 B5 M3 y D3 l4 X• Recommend process improvements4 ^+ }& C8 e b* j0 q# X! K1 v
• Assure proper documentation flow
6 f9 Q n1 s3 h• Keep up to date and know how to execute all new polices and procedures k+ r$ q. i5 q5 J0 V: G) \2 v
• Check e-mails daily and respond to requests from co-workers; `9 @+ V T& E
• Keep your voice mail messages up to date! b: F3 U& _! } x9 _
• Be on time and ready to work when you arrive everyday) e3 S% a9 D# p4 K
• Adhere to all Investment policies and procedures4 H+ Q# O a0 [, d3 ]; h I7 P
• Ensure that all dealings are done with the level of professionalism as expected from all Kitco employees
, q7 }7 Q% E$ Y• Abide by all personnel polices as outlined in the Kitco handbook
4 v' f- V. V6 N9 J6 O) z J0 A• Ensure the best customer service possible
* B$ G; @2 O' L4 P7 R8 |• Communicate responsibly with supervisor as issues arise P0 z. |/ H2 Z; y! i8 n4 T) M
• Other duties as assigned2 j. f/ B- ~* G; ]
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) R1 d4 N; S; w1 n) i0 o- pRequirements:
! ?0 A( J, X! }9 b5 R; i& r• Basic understanding of business practices2 y8 _" P9 U$ i; r F- v8 t
• Strong customer service skills – at least 3 years experience" P, `1 z- ~* ~# ]& ]/ L. q8 E
• Listening, validating and empathizing
3 c7 L' Q/ _" J' k$ W( I: Y• Dealing with angry or difficult customers
7 Y, P) J& ^- k& k) s• Proven analytical ability% J: o+ B/ p5 A9 |6 |. C
• Results oriented
" a- ]1 n4 j2 J! K6 H x0 ]6 s7 j& i6 i• Good initiative3 \: ^ R4 j- K: V' o; i9 W1 I
• Ability to work under pressure
/ H5 J% o! E/ c3 g1 F• Computer literate with the ability to learn customer service software applications
6 e6 f% [; W0 V+ D! w• Strong keyboarding skills
% ~% U! d2 L0 S! `, ~5 v$ \• Strong time management skills
- A0 L/ K& P& F" ?. q% f; m, T• Strong interpersonal skills3 t7 }. N" s" D* p- W @
• Strong communication & organization skills
1 _/ L/ N: \' s, ?: _* Q; m* H+ {+ W• Reliable1 @6 K" m) \$ r. R( n/ m. a) |6 x
• Ability to adapt to change
+ D0 T# o4 t8 L5 _• Positive attitude' Y- `0 Z) q, c) @" E
• Willing to learn- f! @/ \ d t2 B8 _/ w: H' A
• Team player
: m8 T: @4 N* K3 Y" U• Bilingual English with Mandarin
" Q8 d9 P$ L2 W, i+ e) E• Knowledge of investments a definite asset |
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