abella

Post by Novice
1其实他们的服务不是那么糟糕的
那是你还没遇到，早晚的事 100% 除非你就用几个月。
2补充一点。。。
其实上网能找到好多好的offer，bell那个促销和服务，只有用了别家的比较后才能亲身体验到它有多烂。（还不如中国电信呢）

你能提示一下有哪些好的offer吗？你用的是。。。？

franklin

我1月4日用法语同bell续的合同：
  前3个月免费，4-6月19.95刀，7－12月32.95刀。平均22刀每月。
  以前是3M.我要求他们提速，一个曾经在中国人的计算机公司工作过的技术机员，一方调试后，告诉我第二天下载可以达到300K－400K。第二天果然快了一些。我没有测试过网速。
  合同上有30G的流量限制，但是服务人员说，对老用户，没有流量限制。
      祝大家好运！！！
  我的法语不是很好，勉强能够应付。听不懂时，说一声：请重复一下。当然谢谢没有少说，我想我们大家都希望有一个好心情。

franklin

我是用电话续的合同！
刚才看到的帖子广告－－‘         老字号BELL上网高速服务，首三月免费！承诺永远给您最低价!’。它和我续的新合同是一致的。
祝大家好运！

jasonyan

我用bell已经一年多了，就是那个HIGHT SPEED，基本上没有遇到乱收费或者服务差的情况，而且也一直很稳定。去年还主动给了一次优惠折扣。有时有问题就通过在线方式寻求帮助，一般当时就能解决问题。我去年刚用的时候，感觉bell提供的带无线的ADSL路由器（是免费提供的不需要加钱）有点不稳定，通过在线需求帮助后，答应给我一个新的，一两天以后就收到了，也没有另外收费。所以看问题不能一概而论。

Boos

收每月2元DSL MODEM 费,还收SHIPPING 费.:mad:

bestby

请问怎么测流量呢，我用的也是bell的。请热心人教我具体的怎么测的。谢谢先

fogtodie

Closed Service Request Description: Billing Question

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Messages:



<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>10:14:22 AM Jan 19 2007</TD></TR></TBODY></TABLE>
last month, I didn't receive my bill for the internet.And then this month,I received a letter to pay more than often.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Sympatico Member Services</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:08:33 PM Jan 21 2007</TD></TR></TBODY></TABLE>
Your service request has been received and will be queued shortly.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Sympatico Member Services</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:08:37 PM Jan 21 2007</TD></TR></TBODY></TABLE>
Your request has been placed in the Sympatico queue.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:11:20 PM Jan 21 2007</TD></TR></TBODY></TABLE>
How long can I get an answer
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Sympatico Member Services</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:31:28 PM Jan 21 2007</TD></TR></TBODY></TABLE>
Adhisaravans Kumar, has been assigned to help you.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:31:31 PM Jan 21 2007</TD></TR></TBODY></TABLE>
Greetings  Thank you for choosing Bell, my name is Unassigned, how may I help you today?
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:31:31 PM Jan 21 2007</TD></TR></TBODY></TABLE>
I will try my best to help you with this.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:31:31 PM Jan 21 2007</TD></TR></TBODY></TABLE>
Could you give me your b1 User Id?
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:31:32 PM Jan 21 2007</TD></TR></TBODY></TABLE>
Due to inactivity, this session will automatically close in 2 minutes.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:32:51 PM Jan 21 2007</TD></TR></TBODY></TABLE>

<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:33:19 PM Jan 21 2007</TD></TR></TBODY></TABLE>
Give me a moment.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:33:50 PM Jan 21 2007</TD></TR></TBODY></TABLE>
ok
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:35:07 PM Jan 21 2007</TD></TR></TBODY></TABLE>
How much do you pay usually per month?
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:35:31 PM Jan 21 2007</TD></TR></TBODY></TABLE>
less than 35$
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:36:21 PM Jan 21 2007</TD></TR></TBODY></TABLE>
for the internet service
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:36:41 PM Jan 21 2007</TD></TR></TBODY></TABLE>
How you have been charged last month? as per the letter you received.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:37:57 PM Jan 21 2007</TD></TR></TBODY></TABLE>
35.32$
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:38:50 PM Jan 21 2007</TD></TR></TBODY></TABLE>
for more than 1 month
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:39:36 PM Jan 21 2007</TD></TR></TBODY></TABLE>
Give me a moment.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:40:29 PM Jan 21 2007</TD></TR></TBODY></TABLE>
and because I didn't receive the pay bill, so I have to pay more this month
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:41:36 PM Jan 21 2007</TD></TR></TBODY></TABLE>
I mean last month, I didn't receive the bill for the internet service and for the phone
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:46:16 PM Jan 21 2007</TD></TR></TBODY></TABLE>
I am sorry for the daly. You have been charged $35.32 last month (December, 28).
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:47:21 PM Jan 21 2007</TD></TR></TBODY></TABLE>
This same charges being charged since August, 2006.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:47:47 PM Jan 21 2007</TD></TR></TBODY></TABLE>
yes, and then why?
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:47:54 PM Jan 21 2007</TD></TR></TBODY></TABLE>
There is no extra charges is applied to your account.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:48:27 PM Jan 21 2007</TD></TR></TBODY></TABLE>
sorry, what do you mean no extra charges?
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:49:34 PM Jan 21 2007</TD></TR></TBODY></TABLE>
29.99+tax< 35
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:50:23 PM Jan 21 2007</TD></TR></TBODY></TABLE>
Give me a moment.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>1:50:37 PM Jan 21 2007</TD></TR></TBODY></TABLE>
ok
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:05:39 PM Jan 21 2007</TD></TR></TBODY></TABLE>
I am really sorry for the delay. Your total charge for Internet is 29.05 and taxes are 6.45 = to 35.50.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:05:41 PM Jan 21 2007</TD></TR></TBODY></TABLE>
Is there anything else I can do for you?
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:07:15 PM Jan 21 2007</TD></TR></TBODY></TABLE>
how can you get 35.50, would you please show me how you got that number,thank you
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:07:27 PM Jan 21 2007</TD></TR></TBODY></TABLE>
Due to inactivity, this session will automatically close in 2 minutes.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:09:22 PM Jan 21 2007</TD></TR></TBODY></TABLE>
?
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:10:49 PM Jan 21 2007</TD></TR></TBODY></TABLE>
As per our record, your Internet service charged 29.05 + 6.45(tax).
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:12:44 PM Jan 21 2007</TD></TR></TBODY></TABLE>
As per our record? but maybe it is not right, I think it should be less than 35$, would you please kindly enough to check and count it again for me?
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:18:30 PM Jan 21 2007</TD></TR></TBODY></TABLE>
I am sorry I rechecked again, your billing information shows $ 35.32 for the month of December, 2007. If you need more clarification on this bill, I request you to call our Business Office at 310-BELL. We are pleased to help you.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:18:47 PM Jan 21 2007</TD></TR></TBODY></TABLE>
Is there anything else I can do for you?
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:20:19 PM Jan 21 2007</TD></TR></TBODY></TABLE>
so this means you cannot solve this problem, I have to call?
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:22:31 PM Jan 21 2007</TD></TR></TBODY></TABLE>
or if can I talk with the manager
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:24:04 PM Jan 21 2007</TD></TR></TBODY></TABLE>
According to your bill there is no problem on your bill. You can call at 310-BELL and speak with our manager.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:24:07 PM Jan 21 2007</TD></TR></TBODY></TABLE>
Is there anything else I can do for you?
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:26:35 PM Jan 21 2007</TD></TR></TBODY></TABLE>
so you can not solve this problem,right?
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:27:49 PM Jan 21 2007</TD></TR></TBODY></TABLE>
so why there is the netassistant, for what? do nothing?
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:30:29 PM Jan 21 2007</TD></TR></TBODY></TABLE>
there is no problem on your billing. Everything is billed perfectly. If you like to speak with out Manager please do call us at 310-BELL.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:34:20 PM Jan 21 2007</TD></TR></TBODY></TABLE>
ok, I know, there is no writing problems on my bill, but the total charge is not right, is this not a problem? The only way I should do is to call, and then wait and then another hour waste
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:38:22 PM Jan 21 2007</TD></TR></TBODY></TABLE>
I am sorry for that. Please do call us your issue will be solved.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:38:24 PM Jan 21 2007</TD></TR></TBODY></TABLE>
Is there anything else I can do for you?
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller"></TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:39:01 PM Jan 21 2007</TD></TR></TBODY></TABLE>
If you still think there is no problem with the bill, I have nothing to say then. Thank you very much for helping me, and have a good day!
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:39:39 PM Jan 21 2007</TD></TR></TBODY></TABLE>
You're most welcome. Have a pleasant evening.
<TABLE cellSpacing=0 cellPadding=0 width="95%" border=0><TBODY><TR><TD class=serverTalk style="FONT-SIZE: smaller">Adhisaravans Kumar</TD><TD class=serverTalk style="FONT-SIZE: smaller" align=right>2:39:41 PM Jan 21 2007</TD></TR></TBODY></TABLE>
Please share with us your feedback and comments here: https://activation.sympatico.ca/chatsurvey/netassistant.html Thank you for choosing Bell and have yourself a great day. Don't forget to visit our new Sympatico Internet Forums website by following this link: http://www.bell.ca/internetforum and also our Customer Self Care web site at this link: http://service.sympatico.ca


<!--msgBox-->

Shen Zhou

我这是一个小店. 2004年4月份BELL推销员打电话来讲好了价钱$28.42/月, 用不好随时都可以CANCEL, 没有合同.我接上后,第一月的帐单多收了一些钱,说是开通费, 我付了. 到了2004年10月份, 帐单涨至$52.49/月, 因没有联系好下一家服务商, 认了, 付了.十一月分来的帐单也付了, 服务应该至十二月中旬.同时联系到VIDEOTRON的INTERNET服务, 从十二月一日开始. 十二月一日VIDEOTRON准时开始服务. 当天, BELL代表打电话来确认并留下CONFIRM号码. 当时我还问他怎么还他MODEM,他说两周内会收到邮寄签, 届时按要求寄回即可. 两周后没有收到邮寄签, 反而收到了新的帐单, 是十二月份的. 马上打电话过去, 对方说上次的CONFIRM号码不对, BELL没有这样的CONFIRM号码. 并说我与BELL有服务合约, 那就是前六月$28.42, 后六月$52.49, 共十二月. 如果我要CANCEL这合约, 应该从30天后算起, 并且没有完成的月份要交一半的费用.并给了我新的CONFIRM号码. 感觉十二月一日打电话来的就是当初的推销员, 但因为我要服务我的顾客, 没来得及要他的名字.

现在的问题是我与BELL公司间究竟有没有合约关系? 如果有, 应该以我与推销员的电话对话为准.这样的对话只有BELL有录音, 我没有. 如果我能听到我们当时的录音, 并且录音中我接受他们的合约要求, 我愿意付这笔费用.但是,这样的录音, 他们是拿不出来的. 为这事, 前后我签过两次字, 一次是收MODEM的包裹单邮件,另一次是该MODEM型号不对, 技术员带来一个给我重装, 让我签字确认他的工作.

一月份, 我又收到了新的帐单, 说我十二月帐单没付, 加上2%利息后再加上一月份的新帐单. 现在的问题是我该怎么办?一方面我让他们立即结束服务, 我还应做什么? 望有经验同胞指教一二.

Shen Zhou

上面的问题中, 2004年应该是2006年, 即去年. SORRY!