swanson

今天去bell sympatico申请高速上网，结果得知他们以前推出的签半年合同，就可以退100刀的优惠政策已经结束了，唉！上次去的时候还有的，当时一合计，半年，前2个月免费，这样只交4个月的，160左右，半年后还给退100刀，这样平均每个月只有10多刀，还是满合算的。可惜当时还没有信用卡，还没有办法办。结果今天去就已经没有了。遗憾。

但是现在用他们的服务前2个月还是免费的。谁知道如果我2个月以后CANCEL了，有什么后果吗？那我再过一阵还想申请怎么办呢？是再也没有优惠了吗？是根据电话还是根据每个帐号来约束的？

Sympatico的高速上网居然QUEBEC要比TORONTO贵10刀/月，真是不讲理，唉！也没有人告他垄断什么的。MONTREAL还有其他便宜的上网的公司吗？

Mtl160

你可以试一下 www.videotron.ca 的Cable上网服务，价格跟Bell的Sympatico差不多。前面有帖子讨论过，请你往前翻查看。在The Computer Paper上可以找到有些小公司也提供高速上网服务，但是在网络经济不景气的现在，尽量选择大公司比较好。

最近据两个使用Sympatico高速上网的朋友说，他们访问中国网站速度很慢，加拿大的网站速度还可以。但是， www.videotron.ca 的Cable上网还没发现有这样的问题。

希望使用这两个高速上网的朋友发表一下使用的感受，好给后来的朋友有个参考。

swanson

多谢，不过看www.videotron.ca上的介绍，他们不支持2个以上的PC使用一个MODEM，多加一台要多交19.95/月，不知道是不是真的，那可就不是很好了。

QC

这个你不用担心。尽管服务商 www.videotron.ca 是那样说增加一个IP多收钱，一般不会查，也不好查。其实大家都是申请一个IP带多台电脑来Share上网费的。没问题，大胆地用吧。

如何做？技术问题前面有帖子讨论。有用路由器，也有用Switch的。FutureShop有卖现成的产品专门供Cable/ADSL上网Sharing的。

Brent

BELL的HIGH SPEED 是越来越慢了。现在打开我263的信箱竟用30分钟。以前发E-MAIL说过他们几次，后来好过一段时间。可这两个星期又开始慢的象蜗牛了。 有人说这不管BELL的事，因为海底电缆最近老是断。不知是真是假？

gros

it is very slow to log on chinese website using bell high speed.what's wrong with it?it has been almost two months.

QC

用Bell的High Speed访问中国的网站慢，肯定跟Bell有关。我用的是 www.videotron.ca 的Cable上网服务，并且跟另外一个超级网虫Share，访问国内网站的速度一直很快。

hoho

videotron还得用他们的电视CABLE吧?
最近用videotron访问国内还很快?BELL最近上国内网只有1K/S左右,简直要把人逼疯

Chaos

www.dsl.ca ， www.aei.net 等等都是BELL高速的竞争对手。ADSL市场并不是垄断的。相反，CABLE倒好象只有VIDEOTRON一家。ROGERS魁省不让进。

farmboy

我用的也是Bell的High Speed Edition,当时以为ADSL的带宽是独占的，可以保证1M的速率（我也不敢想2M），安装后Bell的技术人员说700Kbps以上是正常的，当时好象差不多。

但的确是去中国很慢，而且奇怪的一点是速率随时间变化而变化？上午一般可以达到900~1000Kbps，下午尤其是晚上8点以后，只能达到100~300Kbps，但有时后半夜1点以后又会达到900~1000Kbps。

最近周六、周日也慢，100K很正常。而且以前是去中国慢，现在有时去北美也慢。我是用Bell自己提供的网站测试的：
http://fastweb.sympatico.ca/test/quebec/en.html

投述了三次，下面是本周一收到的答复，请大家过目。（本贴最后）

看过后我猜：可能最近来蒙城的中国人较多，大家又挺想家，而且还爱看个什么中国电影，当个什么中文软件之类。估计Bell没料到中国人这么爱国，所以给的出口带宽小了些。

又奇怪了，原来用Netzero和Juno也比这快啊？（指去中国）

曾经与波士顿的同学（Cable用户）比较过速度，http://www.speedtest.net/

他平均1Mbps，我平均0.2Mbps。

所以综上所述，劝大家在相同的费用下，用Cable比用High Speed好。

大家可以投述Bell，也可以抛弃Bell。我准备再等一个月。

Dear XXXX,

You have reached the Bell Sympatico(TM)Internet Service Technical
Support Department at assistance@sympatico.ca.  We are pleased to
provide the following information to ensure a speedy resolution of your Sympatico High Speed Edition(TM) technical issue.

We apologize for any inconvenience you may be experiencing due to this localized issue that has impacted some of our members.  Since September there has been a dramatic increase in usage of our services by our members.

In order to better serve our members, we are currently in the process of rapidly adding increased internet gateway capacity to address this unexpected increase in traffic and usage on our network.  We are also selectively rerouting Internet traffic to servers that have greater capacity and are able to better handle this traffic increase.

A listing of results of specific operations conducted from your home computer would assist our Network Team in achieving a prompt resolution. This listing should include the following:

- Results of a speed test from http://fastweb.sympatico.ca/test
- Results of a traceroute to a popular Website (ex: www.yahoo.com)
- Ping results of the slowest hops on the traceroute with 1550b packets
- The IP address you are connected to at that time
- The last SMS you were connected to. To do so, please follow the steps below:

1. Click on Start/ Find/ Files or Folders. A window will open
2. In the Named field, type EnterNet.ini
3. In the Look in field, make sure C:\ is selected
4. Click on Find now. The file called EnterNet.ini will be displayed
5. Double-click on the file. It will open in Notepad. From the text, copy the last line as part of the information you will send to us
6. Close the Find window and Notepad. If Notepad asks you to save the changes, click on NO

- The time at which the slowdown occurs.

Should you have any difficulties in obtaining the above,  we suggest that you call the Helpdesk at 310-SURF and an Agent will assist you.

Rest assured that our Network Team is working as quickly as possible to ensure that you have the best service possible.  The raised Internet gateway capacity should be completed by December 1st and should address this unexpected increase in traffic and usage of our network.

Finally, we would like to thank you for taking the time to express your concerns, for your understanding, as well as your co-operation.

We trust that this has been resolved to your satisfaction.  Should you have any further comments or questions regarding this issue, please do not hesitate to contact us.

We thank you for your loyalty to Bell Sympatico as we strive to continue serving your Internet needs in a way that is commensurate with our commitment to customer satisfaction.