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Mazda dealer in St-Jacques street
this dealer is located the corner of St-Jacques and Decarie.
I bought a new car from this dealer. The technician always tried hard to sell some service when i returned to do maintenance for the car. Recent incident was annoying, but i finally fixed the problem with them.
I had them repaired my brake system and windshield liquid pump.
I just replaced my brake pads last year.
they told me my brake system was finished and my windshield liquid pump was faulty. $400 for brake and $400 for pump and labour. i agreed to the estimate over the phone.
When i went to get my car, i paid for my brake and waiting for back order of pump.
I felt strange they changed whole brake system, but i had no choice but paid bcs i agreed to them over the phone.
By accident, i was shopping in Canadian Tire, and was checking how much it would cost for a windshield pump. i was told that it costs $22 plus $60 of labour. i knew i was cheated by dealer.
i called the piece department of thedealer directly, and was told $62.00 for the pump. I called back to service department checking again why she gave the estimate of $250.00(part)+$121(labor), the person told me it is the correct estimate...........................
Finally i filed a complaint to director of the dealer (with copies of receipts from Canadian Tire). With negociation, they paid me back $172.00.
The point is that i would be cheated if the pump was installed in the dealer.
just give friends an example of handling untrustable garages. |
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